Error 403 en open.php

diego_cifuentes

Algunos usuarios presentan este error al momento de seleccionar el botón de crear ticket, no todos los usuarios presentan este error.

en el log de php me sale este error:
[09-Nov-2020 13:54:23 UTC] PHP Warning: session_regenerate_id(): Cannot regenerate session id - session is not active in public_html/ostickets/upload/open.php on line 49

he intentado diversas soluciones y nada lo arregla.

ntozier

You are running a slightly older version on an unsupported webserver software (LiteSpeed).

403 means that the resource is forbidden. That could mean that your webserver software does not have the access needed to read / parse and display the page that it needs to. And/Or that you are running some third party security module that is preventing it from accessing what it needs to. You will have to look at the logs for your site and figure out what is going on.

diego_cifuentes

ntozier al mudarlo a apache dejaría de suceder este error?

ntozier

I cannot say definitively. It really depends on what the actual issue is. If it is a security module (like mod_security) then probably. If it is a file ownership / privilege's issue then no.