osTicket (v1.14.3): As agent, the ticket queue shows the departments where each ticket is located, but as an end-user, the ticket queue shows that all the tickets are located in the default deparment. Why?
Solved!!! I modified some code in client/ticket.inc Thanks.
@victorino
I cannot replicate using v1.14.3...as you can see it shows all correct Departments:
Maybe you had a modification or something that was interfering?
Cheers.
I just got word that you most likely have your Departments as Private. In order to show the actual Department to the End-User you must set the Department to Public otherwise it will show the Default Department.
Dear Kevin, Thanks for your help. Bilieve it or not in the code I changed "$defaultDept;" for "$dept= $T['dept__name'];" and everything is running smoothly so far. Note: my Default Department is set as public and the rest are set to private. With this change in the code , the end user can see in what department their tickets actually are. Grazie.
Hi, How Can I modify the v.1.16.3. source code, that users can see only the tickets of the public topics? I want to hide the tickets of private topic from the users. @victorino
nandi96
Please do not cross post like this. You created your own post which is great but you also commented on 3 dead threads with the same message. Please do not do this.
