[resolved] New user from AD - Invalid phone number

mb84uk

Our numbers are stored in AD as four digit extensions. However, when importing a new user for a ticket (LDAP search), the system is not allowing me to proceed as the number is of an invalid length. (Enter a valid phone number)

Can I override this? I found a previous article relating to V1.6 here https://forum.osticket.com/d/6540-if-phone-number-is-entered-on-new-ticket-customer-always-get-valid-phone-required/2

We are on V1.14.3, Windows Server 2019, IIS10 and having looked at the PHP file, there are some differences and just making that suggested change verbatim, has no effect.

Any sugestions?
Thank you

mb84uk

I have managed to resolve this, well work around it for my purposes. We dont really care about validating the phone number, that data is validated elsewhere before it reaches osTicket.

For future reference, in the file class.forms.php I commented out lines 1655 - 1658

Thanks
Mike

ntozier

I think (note: I haven't tried this but believe it will work) that you can go to:
Admin panel -> Manage -> Forms
Click on Contact Information
Locate Phone Number change the type from "Phone Number" to "Short Answer"
Click Save Changes

mb84uk

ntozier I will give that a try thank you. Id much rather do it via the GUI than commenting out code.

I'll let you know.

mb84uk

*PROBLEM SOLVED*
ntozier 😀 Worked like a charm, I have undone my changes and used that instead. Thanks

ntozier

Very welcome.