if phone number is entered on new ticket - customer always get Valid phone # required

blainy

Hi there,

i am quite new to os ticket, but find it very cool.

I try to install and use it in our company intranet.

Everything works fine, but when a employee try to enter a new ticket, and he is filling in the form for phone he will always get an error message that says:

Valid phone # required (in red on the right site of phone field)

Could someone please point me to the direction where i could fix this?

If there is no phone number entered the ticket will be created.

It will be ok, if there is no phone number entered, but should be also ok to enter a phone number.

Thanks in advance for your help and time!

--> i have just tried to enter a ticket from the admin panel, this form does always give me the error Valid phone # required - does not matter if a number is entered or not.

Ben

ntozier

You might check function is_phone in /include/class.validator and see if it's doing something bad to your phone number.

You could open /include/class.ticket and locate $fields and make it not required. (note its in the file more then once)

blainy

thank you

thank you ntozier!

Your first suggestion was the right one!

If someone maybe need this in the future

i has changed the file class.validator.php in line 141 from

return (!is_numeric($stripped) || ((strlen($stripped)<7) || (strlen($stripped)>16)))?false;

to this

return (!is_numeric($stripped) || ((strlen($stripped)<2) || (strlen($stripped)>26)))?false;

in our case the phone number will never be 7 digits long, because most of the staff will enter only the internal number (which is enough to call them)

Thank you for your help!

ntozier

You're very welcome. I'm glad that you got it figured out. :)