I am using osTicket 1.14.3. I purchased the reports plugin 8.2.6. It did not work properly so i send a email on support@software-mods. someone send me a link to download the 8.3.1 reports plugin and replace the old one. I followed the steps that were listed in the email. When i install the 8.3.1 plugin and reload the page, the entire osTicket stops working. The plugin was installed successfully, but after reloading or clicking on any other stuff the entire web page doesn't work..

We do not support 3rd party plugins here. You would want to talk with the author that you got the plugin from.

But in the meantime you can get your instance working again by disabling the plugin.

Open your mysql command prompt or favorite 3rd party DB editor and either view the ost_plugin and set the plugin isactive to 0 (disabled) or customize and run the following the query:

UPDATE ost_plugin SET isactive=0 WHERE name='osTicket Reports';

I also run this plugin where I work. 🙂 [note I haven't upgraded in a bit though]

Hey thanks for the help, but when i run that sql command the isactive value changes back to 4.
any idea why.....?

UPDATE ost_plugin SET isactive=0 WHERE name='osTicket Reports';
/* Affected rows: 0 Found rows: 0 Warnings: 0 Duration for 1 query: 0.015 sec. */

4?

1 is enabled.
0 is disabled.

I don't think that osTicket uses any other numbers for that field... unless maybe it uses 4 for files not found or something.
You can delete the row for reports if you need to.

6 months later

ShrikantPilaware
Your question does not appear to be on topic with this thread.
I recommend the 3rd party paid Reporting Plugin from software-mods

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