osTicket resets team memberships when switching roles

Tek9ine

so I setting up a workflow using osTicket (1.14.2 Awesome theme) for software approval in my firm, in concept there is two teams, one screens the request and the second team approves it. I am an agent in the first team in this workflow but I am also a user that issues tickets, every time I issue a ticket the system resets my access and removes me from all teams, is this by design or a bug? and how to solve this issue?

Tek9ine

Even without doing anything the team keeps resetting

Tek9ine

ntozier

Please remove your theme mod and re-test.
Also you might want to upgrade to current.

csoupbos

Did you ever resolve this? I'm seeing the same behavior on 1.14.2 (but no theme mods). Team members just spuriously removing themselves. If upgrading resolves the issue then I will, just would like to know before I start.

ntozier

I've asked the devs to take a look at this thread, but they will likely ask that you upgrade to current and re-test.

Tek9ine

ntozier I did update the behavior still persists, also got rid of the theme mod and reset, the bug is still there

KevinTheJedi

@Tek9ine @csoupbos

Have y'all attempted upgrading? Try upgrading to v1.14.3 and retest.

Cheers.

Tek9ine

KevinTheJedi yeah but did not work yet

Tek9ine

I think it is an issue with the SAML plug in and how it resets staff data go to plugin , options staff, update staff data, uncheck the box, seems to work for now

KevinTheJedi

@Tek9ine

SAML plugin? We only have an LDAP plugin available. We do not recommend using 3rd party plugins as you will almost always run into issues (like in this case). Please contact the developers of the plugin for further assistance.

Cheers.