We have an installation on a shared hosting using cPanel working for several years. The installation was configured to create tickets from emails using local piping and has been creating tickets for years.
Some days ago the tickets creation from email stopped working. The emails were refused with a permissions error. After some investigation changing the default file permissions of the api/pipe.php
from 0644
to 0744
make it work. I am concerned that this change would be reversed on the next update and would like to find the source of the issue. Can you provide any help?`
Notes:
The OsTicket log lists no entry in the period of the error.
I include system info:
Server Information
osTicket Version v1.14.3 (f4f5bc6) — Up to date
Web Server Software Apache
MySQL Version 10.2.34
PHP Version 7.2.33
PHP Extensions
gdlib Used for image manipulation and PDF printing
imap Used for email fetching
xml XML API
xml-dom Used for HTML email processing
json Improves performance creating and processing JSON
mbstring Highly recommended for non western european language content
phar Highly recommended for plugins and language packs
intl Highly recommended for non western european language content
fileinfo Used to detect file types for uploads
zip Used for ticket and task exporting
APCu Improves overall performance
Zend Opcache Improves overall performance
PHP Settings
cgi.fix_pathinfo "1" is recommended if AJAX is not working
date.timezone Europe/Madrid
Database Information and Usage
Schema zpmqnbpr_ostic (localhost)
Schema Signature 4bd47d94b10bd8a6bab35c119dadf41f
Space Used 65.73 MiB
Space for Attachments 59.52 MiB
Timezone CEST (Interpreted as Europe/Berlin)