Hello,
I currently have a helpdesk with seven members, and up until last night when anyone would email our IT.Support email address it would populate that email in the ticketing system, and email all of my agents with that ticket so they were notified of it. It stopped working, and when I checked it was because the password for that email I had set up in the ticketing system had expired. I changed the password, and then updated it in the ticketing system as well, but the emails are not sending to any of my agents, nor are those emails creating tickets anymore. I have checked all of the settings, fetch is enabled, email password is updated, imap and ssl settings are correct. I restarted the server that we have this system set up on also but that didn't change anything. Can anyone help?
Thanks
