I really like osTicket but the Search function just doesn't work at all like I expect. Maybe I'm just doing it wrong.
For example, I'm in the Agency panel. I click on Open. It lists all Open tickets. There's a box in which I can search. I assume it's going to search the Open tickets (since that where I am). I type a word in the search box, press enter, and get results from ALL tickets and a wierd pop up box appears floating in the upper left corner of the screen with a bunch of different users.
What am I doing wrong?
Or, is my expectation of the Search incorrect?
Also, there are times where I perform a search and get zero results, yet I can clearly see the ticket I'm searching for when I browse the list. Why is the search not finding the result?
For example, I have a ticket with subject "Add COM-P to online forms"
I perform a search for 'com-p' and there are no results - why? I can see the ticket in the list and 'com-p' is part of the ticket's subject.
These are just a few examples of the trouble I have when it comes to searching for tickets in osTicket.
Thanks for any tips or advice for using the Search boxes