KevinTheJedi
That's interesting and your explanation is helpful.
But I'd make the point it's an unusual approach for search and doesn't align well with the norms that users would think about when searching. Most people would expect a search box to look for whatever they type in there, including the special characters they included.
How else could I search for my ticket related to the "COM-P" template a user requested?
Other search weirdness, as I indicated when I type something, a popup box appears with usernames, like this
And if I happen press enter (assuming that I'm submitting the query for what I typed) I get ALL the tickets from the first user in the popup - nothing at all related to what I was searching for.
And ... to broaden the issue related to searching ...
When there are multiple pages of search results, the pagination at the bottom of the list is not accurate.
The search results I have in my query actually end on Page 2 (there are fewer than 50 results). If I click onto Page 3 or 4 there are no results displayed. Which means the total search results is wrong and the number of pages should have stopped at the appropriate length.
