Impossible to connect to SMTP server with OST 1.6 ST

seannycrow · Sep 29, 2020

Hi,
We are using OST 1.6ST for our support system (and I'm forbidden to update it because of modifications that were made by our previous devs) and we just put it on a new server where the PHP is in version 5.6
And so we get the error "authentication failure [SMTP: STARTTLS failed (code: 220, response: 2.0.0 Ready to start TLS)]" when we try to connect to our mandrill SMTP server.
I've seen other posts with the same problem, and the solutions proposed don't work for us: changing the PHP version in SMTP.php doesn't work (the error disappears yes, but the password doesn't get saved and there is no connexion to the SMTP server) and the "socket_options" solution is not possible because the SMTP.php is not of the right version.

The only solution I see would be to rollback to php 5.5, save that, anyone has an idea?

ntozier · Sep 29, 2020

1.6ST is so out of date that you are probably not going to get much love on that.
Support ended in 2013. Both PHP and osTicket has changed a lot since then.
I think that you are locked into older version PHP and that upgrading to newer versions of PHP are likely going to break you.