Hello

i'm trying to save all the attachments of osTicket on the filesystem, by using the "Attachments on the filesystem" in Version 0.3 with the newest Version of osTicket (v1.14.3) - It is a completly fresh install. I'm using also the theme "osTicketAWESOME" - The error occurs with and without that theme.

This are my options
Dashboard -> Information

Manage -> Plugins -> Attachments on the filesystem

My generel osTicket Information

Over my FTP client i created a new dir with the name "file_attachments" directly under the /httpdocs/ (osTicket is installed here too) - i've gaved that dir the permissions of "777"

i'm getting the following error over my dashboard:

IOException: Unable to read resource content

(root)/file_attachments/Y/Y3I_2XOqIRZUDlHJHeVE8RoscfyJ2WNY: Unable to read from file
Log Date: Thursday, September 24, 2020 2:02 PM IP Address: xxx.xxx.xxx.xxx

Any idea? Thank you!

    Shimo

    Either the file/folder doesn't exist on the Filesystem or the system cannot read/open the file. This is most likely a permissions issue. It doesn't matter if you have 777 permissions if it's not owned by the proper user:group.

    Cheers.

        Shimo

        I ran into this with a client's installation and was able to fix it quite easily. I did a few things, and I'm not sure if all of them were necessary, but here is what I recommend doing:

        Change the Base folder setting from your current relative path (file_attachments) to the absolute path on the server, which will look more like this:

        /var/www/vhosts/your-domain.com/support/file_attachments

        If that doesn't fix the issue, grab the latest copy of the plugin, upload it to /includes/plugins, go to Admin Panel > Manage > Plugins and disable and then reenable it, and you should be good to go.

        That's what worked for me, but KevinTheJedi has a good point about permissions.

        Make sure that the file_attachments directory has is owned by the same account:group that your main website runs under.

        If I go to my main web root directory and run ls -l I can see what account/group owns the files

        drwxr-xr-x. 9 rede psacln 4096 Jun 3 2018 wp-admin
        drwxr-xr-x. 11 rede psacln 4096 Jul 20 13:35 wp-content
        drwxr-xr-x. 18 rede psacln 12288 Jun 3 2018 wp-includes

        In my case, the files are owned by account rede and group psacln.

        Therefore, I can set the correct ownership like so:

        chown -R rede:psacln support/file_attachments

        Mind you, if you use Ubuntu you'll have to set both the owner and group to www-data, like so:

        chown -R www-data:www-data support/file_attachments

            Also, for CentOS it's either:

            chown -R httpd:httpd support/file_attachments

            or

            chown -R apache:apache support/file_attachments

            ... depending on what version of CentOS you're running.

            Cheers.

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