Hi,
we would like to directly open a ticket, if a call is incoming. For that, we tell our pbx app to open a new ticket like: scp/tickets.php?a=open
Is there a way to add a second variable that will automatically search for a customer, like scp/tickets.php?a=open&search=XYZ
I do not believe so as that box uses AJAX to lookup users. You could probably modify the code and have Javascript pre-fill the box from a URL param and then trigger the lookup.
Cheers.
Oh, that sounds quite complicated 
IF I needed to do something like this I would create a form on a separate page.
Tie it to the open ticket api, and have it open the ticket.
