[resolved] Cannot display osticket in webserver

syuhada

what is the problem? i have install osticket in filezilla. i have setting permission to 777.

RBGE

syuhada Looks like you don't have PHP installed or enabled. Make sure it's installed first, then check your webserver to make sure it's handling .php files properly (this part usually happens automatically after installing PHP, but may need a restart).

syuhada

RBGE ouhh..thank you for info. how can i solve this problem?

RBGE

syuhada First step is to verify do you have PHP installed? If you can SSH onto the server (or command prompt if it's Windows), type the following:
php --version

If it returns an error saying the command php isn't found, then there's your problem! If it's a Linux box, usually just typing one of the following will sort it:

sudo apt install php (for Ubuntu and other apt based systems)
sudo dnf install php (for Fedora and any Redhat based system)

For Windows, go to php.net and download the 7.3 installer (not 7.4).

syuhada

please help me. i still cannot find solution for my problem. i cannot detect what the error in my webserver when upload the osticket in filezilla. when i convert the index.php to index.html

its become like this

but when i write back become index.php it will be

Sorry, that didn’t work.
Please try again or come back later.
500 Error. Internal Server Error.

I still not found the solution. who can help me please..sorry..I am junior in upload system in webserver using filezilla. Thank you for advance

ntozier

It looks like your webserver is not using PHP to parse html/php files.

syuhada

Thank you both of you. But why, when I upload website templated, it can display the templated? only the osticket cannot display the setup page.

syuhada

Do you can show the step to install php version 7.3 in file manager or cpanel?

ntozier

You would have to contact your hosting company for instructions on how to add PHP to their environment.

syuhada

i am install in cpanel in softaculous and i using php version 7.3. it success to install but when display the web hosting, it display like this

Sorry, that didn’t work.
Please try again or come back later.
500 Error. Internal Server Error.

what is problem? do the cpanel php version 7.3 support osticket version 12.6? Thanks for advance.

ntozier

Did you get your webserver to actually process PHP by talking to your hosting company?

You can test to see if PHP is working by creating a file called: test.php
In the file put
<?php phpinfo(); ?>
put it in your site.
Open it in a web browser by browsing to it. (http://yoursite.tld/test.php)

syuhada

hello @ntozier..I wanted to tell you. Thank you very much. Now I am successful installed my osticket in cPanel using softaculous. its great and very simple using softaculous. Ist already setting for piping email and can simplify my job. Thank you very much again. So my problem to installed osticket is solve.:

ntozier

Great glad to hear it.

I'll mark this thread as resolved and close the thread. Please start a new thread if you have another question, issue, comment, etc.