Hi
I wanted to ask if there is an option to create an automatic internal note for a new ticket
This is mainly to include things like frequently used URL's to look up that user in my databases and different sites
so example the workflow will be like:
New ticket comes in from Bob bob@smith.com
And an automatic internal note is created with
https://site1.com/?search=bob@smith.com
https://site2.com/?search=bob@smith.com
and so on...
Freshdesk has this feature, "Automations" where you make a filter based on anything, like, if ticket requester has @ in his email (to basically include all tickets)
Then:
create automatic internal note: (and then there is an HTML box that supports variables) to make the template of the internal note with the variables.
Thanks