Ticket bloqueado

davidg

Saludos, recientemente migre a la nueva versión de osTicket, lo mismo hice con el servidor y BD, pero no se por que aparece este error al cerrar un ticket, la única forma es forzando el cierre.

Agradezco su ayuda.

Greetings, recently migrated to the new version of osTicket, I did the same with the server and BD, but I don't know why this error appears when closing a ticket, the only way is to force the closing.
I appreciate your help.

ntozier

Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.

Environment details? (see Admin panel -> Dashboard -> Information)

davidg

Saludos, te comparto la imagen de mi version.

Lo único que me falta por probar es haciendo una reinstalación desde cero y después migrar la base de datos.

ntozier

If you are looking to re-install from scratch then you would drop the database.
Then re-create it. Or create a new database and when you run the installer tell it the new database.

davidg

ntozier y podría migrar la información a la nueva BD?
Ya he probado varias formas y nada que puedo quitar ese bloqueo

ntozier

** Google Translate**
and could you migrate the information to the new DB?
I have already tried several ways and nothing I can remove that lock
** End Google Translate **

To migrate data to a new DB you simply export it from the old DB and import it into the new one.

You do not have a lock... It says you need one.
If ther esystem is not capable of making a lock then there is likely a problem with your timezone settings some where.
You should check timezone settings everywhere:

PHP
osTicket
the database

davidg

ntozier where can I check or modify the time zone in osticket?

ntozier

The ticket systems timezone is at:
Admin panel -> Settings -> System
Default Time Zone.

itsystems

ntozier, u have the same issue. When i try to save a ticket the systems says "Esta acción requiere un bloqueo. ¡Inténtalo de nuevo! "

KevinTheJedi

itsystems

You will need to open your own thread with your own install details. This thread is 4 years old so I’m closing it out.

Cheers.