Saludos, recientemente migre a la nueva versión de osTicket, lo mismo hice con el servidor y BD, pero no se por que aparece este error al cerrar un ticket, la única forma es forzando el cierre.
Greetings, recently migrated to the new version of osTicket, I did the same with the server and BD, but I don't know why this error appears when closing a ticket, the only way is to force the closing.
I appreciate your help.
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Environment details? (see Admin panel -> Dashboard -> Information)
Saludos, te comparto la imagen de mi version.
Lo único que me falta por probar es haciendo una reinstalación desde cero y después migrar la base de datos.
If you are looking to re-install from scratch then you would drop the database.
Then re-create it. Or create a new database and when you run the installer tell it the new database.
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and could you migrate the information to the new DB?
I have already tried several ways and nothing I can remove that lock
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To migrate data to a new DB you simply export it from the old DB and import it into the new one.
You do not have a lock... It says you need one.
If ther esystem is not capable of making a lock then there is likely a problem with your timezone settings some where.
You should check timezone settings everywhere:
The ticket systems timezone is at:
Admin panel -> Settings -> System
Default Time Zone.
ntozier, u have the same issue. When i try to save a ticket the systems says "Esta acción requiere un bloqueo. ¡Inténtalo de nuevo! "
You will need to open your own thread with your own install details. This thread is 4 years old so I’m closing it out.
Cheers.
