Autoresponder and Email Notification is Not Working

jojogio

I've been using osticket helpdesk software for years.
However, in the last few days :

It stop sending autoresponder emails after new tickets had been created.
It stop sending email notification to the clients when my agents replied a new ticket.

Then I upgraded osticket to the latest 1.14 version but it still does not work.

I searched on the forum and found this :
https://forum.osticket.com/d/87220-resolved-autoresponder-is-not-working/35

Following the suggestion there, I checked that all my settings are correct.

Here are the screenshots :
Global autoresponder settings enabled :
https://prnt.sc/ucs5rl
Department autoresponder setting enabled :
https://prnt.sc/ucs6l0

I also tried the "diagnostic" and I received the emails, so the email works.

However the autoresponder and email notification is still not working
when a new ticket created and when my agents replied a new ticket.

Can you please help me solve this issue ?

Thank you
Jo

ntozier

Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.

Environment details? (see Admin panel -> Dashboard -> Information)

Please add screen shots to this thread. I do not go to third party sites that I do not know or trust to look at screen shots.