HTTP500 error when clicking print

Marcdj

Hi All.

Recently upgraded to the latest version and went from XAMPP to IIS.

Am able to print tickets from admin panel, but on front-end client facing when clicking print it shows the following error:
This page isn’t working
support.***.co.za is currently unable to handle this request.
HTTP ERROR 500

Version and logs below.

Any help will be greatly appreciated!

ONLY PHP error in logs:
[25-Aug-2020 07:59:47 UTC] PHP Warning: PHP Startup: Invalid library (appears to be a Zend Extension, try loading using zend_extension=php_opcache.dll from php.ini) in Unknown on line 0

Marcdj

#Software: Microsoft Internet Information Services 10.0
#Version: 1.0
#Date: 2020-08-25 03:58:21
#Fields: date time s-ip cs-method cs-uri-stem cs-uri-query s-port cs-username c-ip cs(User-Agent) cs(Referer) sc-status sc-substatus sc-win32-status time-taken
2020-08-25 03:58:21 192.168.88.1 GET / - 443 - 192.168.88.254 Mozilla/5.0+(compatible;+Nimbostratus-Bot/v1.3.2;+http://cloudsystemnetworks.com) - 200 0 0 663
#Software: Microsoft Internet Information Services 10.0
#Version: 1.0
#Date: 2020-08-25 04:28:32
2020-08-25 07:57:56 192.168.88.1 GET /tickets.php id=35034 80 - 192.168.115.3 Mozilla/5.0+(Windows+NT+6.1;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/69.0.3497.100+Safari/537.36 http://192.168.88.1/tickets.php 200 0 64 428
2020-08-25 07:57:56 192.168.88.1 GET /tickets.php id=35034 80 - 192.168.115.3 Mozilla/5.0+(Windows+NT+6.1;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/69.0.3497.100+Safari/537.36 http://192.168.88.1/tickets.php 200 0 64 535
2020-08-25 07:57:59 192.168.88.1 GET /tickets.php id=36235 443 - 192.168.88.129 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.135+Safari/537.36 https://support.studio-88.co.za/tickets.php?a=search&status=closed 200 0 0 338
2020-08-25 07:58:01 192.168.88.1 GET /logout.php auth=a8c1857a64283fc274329bc70af8dd7b 443 - 192.168.88.129 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.135+Safari/537.36 https://support.studio-88.co.za/tickets.php?id=36235 302 0 0 189
2020-08-25 07:58:01 192.168.88.1 GET /index.php - 443 - 192.168.88.129 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.135+Safari/537.36 https://support.studio-88.co.za/tickets.php?id=36235 200 0 0 151
2020-08-25 07:58:02 192.168.88.1 GET /kb/faq.php id=295 80 - 192.168.88.254 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.135+Safari/537.36 http://192.168.88.1/kb/faq.php?cid=2 200 0 0 206
2020-08-25 07:58:02 192.168.88.1 GET /login.php - 443 - 192.168.88.129 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.135+Safari/537.36 https://support.studio-88.co.za/index.php 422 0 0 156
2020-08-25 07:58:04 192.168.88.1 GET /scp/ - 443 - 192.168.88.129 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.135+Safari/537.36 https://support.studio-88.co.za/login.php 302 0 0 146
2020-08-25 07:58:04 192.168.88.1 GET /scp/login.php - 443 - 192.168.88.129 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.135+Safari/537.36 https://support.studio-88.co.za/login.php 422 0 0 137
2020-08-25 07:58:06 192.168.88.1 GET / - 80 - 192.168.237.3 Mozilla/5.0+(Windows+NT+6.1;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/69.0.3497.100+Safari/537.36 - 200 0 0 489
2020-08-25 07:58:06 192.168.88.1 GET /js/jquery-3.5.1.min.js f4f5bc6 80 - 192.168.237.3 Mozilla/5.0+(Windows+NT+6.1;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/69.0.3497.100+Safari/537.36 http://192.168.88.1/ 206 0 0 92
2020-08-25 07:58:06 192.168.88.1 GET /js/jquery-ui-1.12.1.custom.min.js f4f5bc6 80 - 192.168.237.3 Mozilla/5.0+(Windows+NT+6.1;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/69.0.3497.100+Safari/537.36 http://192.168.88.1/ 206 0 0 90
2020-08-25 07:58:07 192.168.88.1 GET /js/redactor-osticket.js f4f5bc6 80 - 192.168.237.3 Mozilla/5.0+(Windows+NT+6.1;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/69.0.3497.100+Safari/537.36 http://192.168.88.1/ 206 0 0 259
2020-08-25 07:58:07 192.168.88.1 POST /scp/login.php - 443 - 192.168.88.129 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.135+Safari/537.36 https://support.studio-88.co.za/scp/login.php 200 0 0 188
2020-08-25 07:58:08 192.168.88.1 POST /tickets.php - 80 - 172.17.101.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/80.0.3987.149+Safari/537.36 http://192.168.88.1/tickets.php?a=edit&id=37894 200 0 0 402
2020-08-25 07:58:10 192.168.88.1 GET / - 80 - 172.17.58.3 Mozilla/5.0+(Windows+NT+6.1;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/69.0.3497.100+Safari/537.36 - 200 0 0 238
2020-08-25 07:58:15 192.168.88.1 GET / - 80 - 192.168.88.211 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.135+Safari/537.36 - 200 0 0 177
2020-08-25 07:58:15 192.168.88.1 GET /logo.php - 80 - 192.168.88.211 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.135+Safari/537.36 http://support.studio-88.co.za/ 304 0 0 164
2020-08-25 07:58:21 192.168.88.1 POST /scp/login.php - 443 - 192.168.88.129 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.135+Safari/537.36 https://support.studio-88.co.za/scp/login.php 200 0 0 214
2020-08-25 07:58:23 192.168.88.1 GET / - 80 - 192.168.89.27 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.135+Safari/537.36 - 200 0 0 182
2020-08-25 07:58:26 192.168.88.1 GET /js/osticket.js f4f5bc6 80 - 192.168.237.3 Mozilla/5.0+(Windows+NT+6.1;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/69.0.3497.100+Safari/537.36 http://192.168.88.1/ 200 0 121 19041
2020-08-25 07:58:26 192.168.88.1 GET /scp/js/bootstrap-typeahead.js f4f5bc6 80 - 192.168.237.3 Mozilla/5.0+(Windows+NT+6.1;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/69.0.3497.100+Safari/537.36 http://192.168.88.1/ 200 0 121 19080
2020-08-25 07:58:26 192.168.88.1 GET /js/filedrop.field.js f4f5bc6 80 - 192.168.237.3 Mozilla/5.0+(Windows+NT+6.1;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/69.0.3497.100+Safari/537.36 http://192.168.88.1/ 200 0 121 19280
2020-08-25 07:58:26 192.168.88.1 GET /scp/ - 443 - 192.168.88.129 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.135+Safari/537.36 https://support.studio-88.co.za/scp/login.php 200 0 64 18730
2020-08-25 07:58:28 192.168.88.1 GET /js/redactor-plugins.js f4f5bc6 80 - 192.168.237.3 Mozilla/5.0+(Windows+NT+6.1;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/69.0.3497.100+Safari/537.36 http://192.168.88.1/ 200 0 121 20771
2020-08-25 07:58:30 192.168.88.1 GET /scp/tickets.php id=29814&_pjax=%23pjax-container 80 - 192.168.88.169 Mozilla/5.0+(Windows+NT+6.1;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.135+Safari/537.36 http://support.studio-88.co.za/scp/tickets.php?a=search&search-type=typeahead&query=723%40studio-88.co.za 200 0 0 966
2020-08-25 07:58:34 192.168.88.1 GET /js/redactor.min.js f4f5bc6 80 - 192.168.237.3 Mozilla/5.0+(Windows+NT+6.1;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/69.0.3497.100+Safari/537.36 http://192.168.88.1/ 200 0 995 27053
2020-08-25 07:58:34 192.168.88.1 GET /js/jquery-ui-timepicker-addon.js f4f5bc6 80 - 192.168.237.3 Mozilla/5.0+(Windows+NT+6.1;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/69.0.3497.100+Safari/537.36 http://192.168.88.1/ 200 0 121 27663
2020-08-25 07:58:40 192.168.88.1 GET /scp/ - 443 - 192.168.88.129 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.135+Safari/537.36 https://support.studio-88.co.za/scp/login.php 200 0 0 18678
2020-08-25 07:58:42 192.168.88.1 GET /scp/ajax.php/queue/counts - 443 - 192.168.88.129 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.135+Safari/537.36 https://support.studio-88.co.za/scp/ 200 0 0 231
2020-08-25 07:58:42 192.168.88.1 GET /scp/admin.php - 443 - 192.168.88.129 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.135+Safari/537.36 https://support.studio-88.co.za/scp/ 302 0 0 170
2020-08-25 07:58:42 192.168.88.1 GET /scp/settings.php - 443 - 192.168.88.129 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.135+Safari/537.36 https://support.studio-88.co.za/scp/ 200 0 0 146
2020-08-25 07:58:43 192.168.88.1 GET /scp/autocron.php - 443 - 192.168.88.129 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.135+Safari/537.36 https://support.studio-88.co.za/scp/settings.php 201 0 0 173
2020-08-25 07:58:43 192.168.88.1 GET /scp/autocron.php - 443 - 192.168.88.129 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.135+Safari/537.36 https://support.studio-88.co.za/scp/ 201 0 64 3417
2020-08-25 07:58:47 192.168.88.1 GET /scp/system.php _pjax=%23pjax-container 443 - 192.168.88.129 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.135+Safari/537.36 https://support.studio-88.co.za/scp/settings.php 200 0 0 189
2020-08-25 07:58:47 192.168.88.1 GET /scp/ajax.php/tickets/29814/preview - 80 - 192.168.88.169 Mozilla/5.0+(Windows+NT+6.1;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.135+Safari/537.36 http://support.studio-88.co.za/scp/tickets.php?a=search&search-type=typeahead&query=723%40studio-88.co.za 200 0 0 240
2020-08-25 07:58:54 192.168.88.1 GET / - 80 - 192.168.88.254 Mozilla/5.0+(Windows+NT+6.1;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.135+Safari/537.36 - 200 0 0 258
2020-08-25 07:58:59 192.168.88.1 GET /kb/index.php - 80 - 192.168.88.254 Mozilla/5.0+(Windows+NT+6.1;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.135+Safari/537.36 http://192.168.88.1/ 200 0 0 179
2020-08-25 07:59:05 192.168.88.1 GET /scp/ajax.php/queue/counts - 80 - 192.168.88.169 Mozilla/5.0+(Windows+NT+6.1;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.135+Safari/537.36 http://support.studio-88.co.za/scp/tickets.php?a=search&search-type=typeahead&query=723%40studio-88.co.za 200 0 0 164
2020-08-25 07:59:05 192.168.88.1 GET / - 80 - 172.17.86.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/69.0.3497.100+Safari/537.36 - 200 0 0 235
2020-08-25 07:59:05 192.168.88.1 GET /css/osticket.css f4f5bc6 80 - 172.17.86.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/69.0.3497.100+Safari/537.36 http://192.168.88.1/ 304 0 0 54
2020-08-25 07:59:05 192.168.88.1 GET /assets/default/css/theme.css f4f5bc6 80 - 172.17.86.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/69.0.3497.100+Safari/537.36 http://192.168.88.1/ 304 0 0 54
2020-08-25 07:59:05 192.168.88.1 GET /scp/css/typeahead.css f4f5bc6 80 - 172.17.86.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/69.0.3497.100+Safari/537.36 http://192.168.88.1/ 304 0 0 55
2020-08-25 07:59:05 192.168.88.1 GET /css/ui-lightness/jquery-ui-1.10.3.custom.min.css f4f5bc6 80 - 172.17.86.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/69.0.3497.100+Safari/537.36 http://192.168.88.1/ 304 0 0 59
2020-08-25 07:59:05 192.168.88.1 GET /css/jquery-ui-timepicker-addon.css f4f5bc6 80 - 172.17.86.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/69.0.3497.100+Safari/537.36 http://192.168.88.1/ 304 0 0 59
2020-08-25 07:59:05 192.168.88.1 GET /css/redactor.css f4f5bc6 80 - 172.17.86.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/69.0.3497.100+Safari/537.36 http://192.168.88.1/ 304 0 0 55
2020-08-25 07:59:05 192.168.88.1 GET /css/thread.css f4f5bc6 80 - 172.17.86.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/69.0.3497.100+Safari/537.36 http://192.168.88.1/ 304 0 0 65
2020-08-25 07:59:05 192.168.88.1 GET /css/font-awesome.min.css f4f5bc6 80 - 172.17.86.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/69.0.3497.100+Safari/537.36 http://192.168.88.1/ 304 0 0 60
2020-08-25 07:59:05 192.168.88.1 GET /css/flags.css f4f5bc6 80 - 172.17.86.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/69.0.3497.100+Safari/537.36 http://192.168.88.1/ 304 0 0 50
2020-08-25 07:59:05 192.168.88.1 GET /css/select2.min.css f4f5bc6 80 - 172.17.86.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/69.0.3497.100+Safari/537.36 http://192.168.88.1/ 304 0 0 55
2020-08-25 07:59:05 192.168.88.1 GET /css/rtl.css f4f5bc6 80 - 172.17.86.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/69.0.3497.100+Safari/537.36 http://192.168.88.1/ 304 0 0 55
2020-08-25 07:59:05 192.168.88.1 GET /js/jquery-ui-timepicker-addon.js f4f5bc6 80 - 172.17.86.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/69.0.3497.100+Safari/537.36 http://192.168.88.1/ 304 0 0 54
2020-08-25 07:59:05 192.168.88.1 GET /js/jquery-ui-1.12.1.custom.min.js f4f5bc6 80 - 172.17.86.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/69.0.3497.100+Safari/537.36 http://192.168.88.1/ 304 0 0 54
2020-08-25 07:59:05 192.168.88.1 GET /js/jquery-3.5.1.min.js f4f5bc6 80 - 172.17.86.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/69.0.3497.100+Safari/537.36 http://192.168.88.1/ 304 0 0 64
2020-08-25 07:59:05 192.168.88.1 GET /js/osticket.js f4f5bc6 80 - 172.17.86.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/69.0.3497.100+Safari/537.36 http://192.168.88.1/ 304 0 0 50
2020-08-25 07:59:05 192.168.88.1 GET /scp/js/bootstrap-typeahead.js f4f5bc6 80 - 172.17.86.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/69.0.3497.100+Safari/537.36 http://192.168.88.1/ 304 0 0 59
2020-08-25 07:59:05 192.168.88.1 GET /js/filedrop.field.js f4f5bc6 80 - 172.17.86.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/69.0.3497.100+Safari/537.36 http://192.168.88.1/ 304 0 0 82
2020-08-25 07:59:05 192.168.88.1 GET /js/redactor-osticket.js f4f5bc6 80 - 172.17.86.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/69.0.3497.100+Safari/537.36 http://192.168.88.1/ 304 0 0 81
2020-08-25 07:59:05 192.168.88.1 GET /js/redactor-plugins.js f4f5bc6 80 - 172.17.86.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/69.0.3497.100+Safari/537.36 http://192.168.88.1/ 304 0 0 86
2020-08-25 07:59:05 192.168.88.1 GET /js/redactor.min.js f4f5bc6 80 - 172.17.86.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/69.0.3497.100+Safari/537.36 http://192.168.88.1/ 304 0 0 86
2020-08-25 07:59:05 192.168.88.1 GET /js/select2.min.js f4f5bc6 80 - 172.17.86.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/69.0.3497.100+Safari/537.36 http://192.168.88.1/ 304 0 0 80
2020-08-25 07:59:05 192.168.88.1 GET /assets/default/css/print.css f4f5bc6 80 - 172.17.86.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/69.0.3497.100+Safari/537.36 http://192.168.88.1/ 304 0 0 81
2020-08-25 07:59:10 192.168.88.1 GET /open.php - 80 - 172.17.86.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/69.0.3497.100+Safari/537.36 http://192.168.88.1/ 422 0 0 204
2020-08-25 07:59:12 192.168.88.1 POST /login.php - 80 - 172.17.86.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/69.0.3497.100+Safari/537.36 http://192.168.88.1/open.php 302 0 0 639
2020-08-25 07:59:12 192.168.88.1 GET /open.php - 80 - 172.17.86.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/69.0.3497.100+Safari/537.36 http://192.168.88.1/open.php 200 0 0 261
2020-08-25 07:59:18 192.168.88.1 GET /kb/faq.php id=294 80 - 192.168.88.254 Mozilla/5.0+(Windows+NT+6.1;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.135+Safari/537.36 http://192.168.88.1/kb/index.php 200 0 0 204
2020-08-25 07:59:18 192.168.88.1 GET /kb/index.php - 80 - 172.17.86.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/69.0.3497.100+Safari/537.36 http://192.168.88.1/open.php 200 0 0 319
2020-08-25 07:59:18 192.168.88.1 GET /kb/faq.php id=294 80 - 192.168.88.254 Mozilla/5.0+(Windows+NT+6.1;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.135+Safari/537.36 http://192.168.88.1/kb/index.php 200 0 0 179
2020-08-25 07:59:21 192.168.88.1 GET / - 80 - 192.168.8.3 Mozilla/5.0+(Windows+NT+6.1;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/83.0.4103.116+Safari/537.36 - 200 0 121 19247
2020-08-25 07:59:24 192.168.88.1 POST /open.php - 80 - 172.17.187.3 Mozilla/5.0+(Windows+NT+6.1;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.125+Safari/537.36 http://192.168.88.1/open.php 302 0 0 3729
2020-08-25 07:59:24 192.168.88.1 GET /open.php - 80 - 172.17.86.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/69.0.3497.100+Safari/537.36 http://192.168.88.1/kb/index.php 200 0 0 487
2020-08-25 07:59:24 192.168.88.1 GET /tickets.php id=37897 80 - 172.17.187.3 Mozilla/5.0+(Windows+NT+6.1;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.125+Safari/537.36 http://192.168.88.1/open.php 200 0 0 343
2020-08-25 07:59:38 192.168.88.1 GET /ajax.php/form/help-topic/14 - 80 - 172.17.86.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/69.0.3497.100+Safari/537.36 http://192.168.88.1/open.php 200 0 0 229
2020-08-25 07:59:38 192.168.88.1 GET /open.php - 80 - 172.17.187.3 Mozilla/5.0+(Windows+NT+6.1;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.125+Safari/537.36 http://192.168.88.1/tickets.php?id=37897 200 0 0 253
2020-08-25 07:59:47 192.168.88.1 GET /ajax.php/form/help-topic/20 - 80 - 172.17.187.3 Mozilla/5.0+(Windows+NT+6.1;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.125+Safari/537.36 http://192.168.88.1/open.php 200 0 0 1587
2020-08-25 07:59:51 192.168.88.1 GET /assets/default/images/icons/error.png - 80 - 172.17.187.3 Mozilla/5.0+(Windows+NT+6.1;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.125+Safari/537.36 - 200 0 0 267
2020-08-25 07:59:52 192.168.88.1 POST /open.php - 80 - 172.17.187.3 Mozilla/5.0+(Windows+NT+6.1;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.125+Safari/537.36 http://192.168.88.1/open.php 200 0 0 5347
2020-08-25 08:00:08 192.168.88.1 GET / - 80 - 192.168.135.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.89+Safari/537.36 - 200 0 0 289
2020-08-25 08:00:08 192.168.88.1 GET /assets/default/css/theme.css f4f5bc6 80 - 192.168.135.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.89+Safari/537.36 http://192.168.88.1/ 304 0 0 105
2020-08-25 08:00:08 192.168.88.1 GET /css/osticket.css f4f5bc6 80 - 192.168.135.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.89+Safari/537.36 http://192.168.88.1/ 304 0 0 111
2020-08-25 08:00:08 192.168.88.1 GET /scp/css/typeahead.css f4f5bc6 80 - 192.168.135.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.89+Safari/537.36 http://192.168.88.1/ 304 0 0 110
2020-08-25 08:00:08 192.168.88.1 GET /css/ui-lightness/jquery-ui-1.10.3.custom.min.css f4f5bc6 80 - 192.168.135.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.89+Safari/537.36 http://192.168.88.1/ 304 0 0 226
2020-08-25 08:00:08 192.168.88.1 GET /css/thread.css f4f5bc6 80 - 192.168.135.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.89+Safari/537.36 http://192.168.88.1/ 304 0 0 199
2020-08-25 08:00:08 192.168.88.1 GET /css/redactor.css f4f5bc6 80 - 192.168.135.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.89+Safari/537.36 http://192.168.88.1/ 304 0 0 185
2020-08-25 08:00:08 192.168.88.1 GET /css/flags.css f4f5bc6 80 - 192.168.135.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.89+Safari/537.36 http://192.168.88.1/ 304 0 0 168
2020-08-25 08:00:08 192.168.88.1 GET /css/rtl.css f4f5bc6 80 - 192.168.135.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.89+Safari/537.36 http://192.168.88.1/ 304 0 0 157
2020-08-25 08:00:09 192.168.88.1 GET /css/select2.min.css f4f5bc6 80 - 192.168.135.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.89+Safari/537.36 http://192.168.88.1/ 304 0 0 333
2020-08-25 08:00:09 192.168.88.1 GET /js/jquery-3.5.1.min.js f4f5bc6 80 - 192.168.135.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.89+Safari/537.36 http://192.168.88.1/ 304 0 0 342
2020-08-25 08:00:09 192.168.88.1 GET /js/jquery-ui-1.12.1.custom.min.js f4f5bc6 80 - 192.168.135.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.89+Safari/537.36 http://192.168.88.1/ 304 0 0 132
2020-08-25 08:00:09 192.168.88.1 GET /js/jquery-ui-timepicker-addon.js f4f5bc6 80 - 192.168.135.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.89+Safari/537.36 http://192.168.88.1/ 304 0 0 125
2020-08-25 08:00:09 192.168.88.1 GET /js/osticket.js f4f5bc6 80 - 192.168.135.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.89+Safari/537.36 http://192.168.88.1/ 304 0 0 323
2020-08-25 08:00:09 192.168.88.1 GET /css/jquery-ui-timepicker-addon.css f4f5bc6 80 - 192.168.135.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.89+Safari/537.36 http://192.168.88.1/ 304 0 0 1278
2020-08-25 08:00:09 192.168.88.1 GET /scp/js/bootstrap-typeahead.js f4f5bc6 80 - 192.168.135.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.89+Safari/537.36 http://192.168.88.1/ 304 0 0 104
2020-08-25 08:00:09 192.168.88.1 GET /js/redactor-plugins.js f4f5bc6 80 - 192.168.135.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.89+Safari/537.36 http://192.168.88.1/ 304 0 0 124
2020-08-25 08:00:09 192.168.88.1 GET /js/redactor-osticket.js f4f5bc6 80 - 192.168.135.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.89+Safari/537.36 http://192.168.88.1/ 304 0 0 170
2020-08-25 08:00:09 192.168.88.1 GET /js/select2.min.js f4f5bc6 80 - 192.168.135.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.89+Safari/537.36 http://192.168.88.1/ 304 0 0 118
2020-08-25 08:00:11 192.168.88.1 GET /js/filedrop.field.js f4f5bc6 80 - 192.168.135.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.89+Safari/537.36 http://192.168.88.1/ 304 0 0 1758
2020-08-25 08:00:11 192.168.88.1 GET /js/redactor.min.js f4f5bc6 80 - 192.168.135.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.89+Safari/537.36 http://192.168.88.1/ 304 0 0 576
2020-08-25 08:00:11 192.168.88.1 GET /kb/index.php - 80 - 192.168.88.254 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.135+Safari/537.36 - 302 0 0 219
2020-08-25 08:00:12 192.168.88.1 GET /logo.php - 80 - 192.168.135.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.89+Safari/537.36 http://192.168.88.1/ 304 0 0 582
2020-08-25 08:00:12 192.168.88.1 GET /assets/default/css/print.css f4f5bc6 80 - 192.168.135.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.89+Safari/537.36 http://192.168.88.1/ 304 0 0 439
2020-08-25 08:00:13 192.168.88.1 GET /css/font-awesome.min.css f4f5bc6 80 - 192.168.135.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.89+Safari/537.36 http://192.168.88.1/ 304 0 0 220
2020-08-25 08:00:16 192.168.88.1 GET / - 80 - 192.168.88.254 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.135+Safari/537.36 - 200 0 0 166
2020-08-25 08:00:20 192.168.88.1 GET /open.php - 80 - 192.168.88.254 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.135+Safari/537.36 http://192.168.88.1/ 422 0 0 160
2020-08-25 08:00:28 192.168.88.1 POST /login.php - 80 - 192.168.88.254 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.135+Safari/537.36 http://192.168.88.1/open.php 302 0 0 547
2020-08-25 08:00:28 192.168.88.1 GET /open.php - 80 - 192.168.88.254 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.135+Safari/537.36 http://192.168.88.1/open.php 200 0 0 225
2020-08-25 08:00:31 192.168.88.1 GET /kb/index.php - 80 - 192.168.88.254 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.135+Safari/537.36 http://192.168.88.1/open.php 200 0 0 265
2020-08-25 08:00:40 192.168.88.1 GET / - 80 - 192.168.230.3 Mozilla/5.0+(Windows+NT+6.1;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.125+Safari/537.36 - 200 0 0 474
2020-08-25 08:00:40 192.168.88.1 GET /logo.php - 80 - 192.168.230.3 Mozilla/5.0+(Windows+NT+6.1;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.125+Safari/537.36 http://192.168.88.1/ 304 0 0 476
2020-08-25 08:00:45 192.168.88.1 GET /ajax.php/form/help-topic/20 9cdfbb70a51797=&6bdc830829f3c6=&7a9c90b0012225=&ac3af7441aab23=&ca817481788290=&6d84bbafae99c7=&683bcc8fab1c84=&2f750289e3f8e8=&29f72ee6367859=&29f72ee6367859-ext= 80 - 172.17.86.3 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/69.0.3497.100+Safari/537.36 http://192.168.88.1/open.php 200 0 0 1714

ntozier

First thing I would try is downgrading to PHP 7.3 (since osTicket does not officially support 7.4 at this time).

Marcdj

ntozier That unfortunately did not work. Have left it on 7.4 for testing purposes

ntozier

I've reported this to the devs to take a look at.

Marcdj

ntozier hello.
Any update?

Marcdj

Thanks very much🙂

jilzalamed

Good Day.

Our team is also having similar issue. any update here? Same error, only difference is the MySQL version is 10.0.20 and osTicket Version. tried multiple PHP Version already and similar result.

Thank you for your time.

ntozier

@jilzalamed you have not conveyed to us any meaningful information about your setup and environment.

Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.

Environment details? (see Admin panel -> Dashboard -> Information)