Noticed extremely long page load times today. Checking the logs, the culprit was the third party ADSync plugin timing out while trying to check for updates at software-mods. Commented out the update check code and everything works fine.

Anybody know if the creator of this plugin is still involved/actively maintaining it? Looks like the website is down, and I never got an answer on a ticket I put in for help a few months back. My concern is that this plugin we rely on may not be supported in future releases, and we will have to find a different solution. Anyone, or perhaps the creator if they are on here, have any information?

I've reached out to @scottro to see what's going on. I'll post a reply here when i hear back from him.
Most likely he is having a hosting problem.

I purchased it a month or two ago and had issues with the installation and he was responding very promptly. Im sure he's still around

I just heard back from him, and he is currently working with his hosting company to resolve the issue.

can someone explain to me how i can view php logs? i found some logs in /var/log but nothing that helped me pinpoint the issue.

It really depends on your sever and if you have php logging enabled.
You can check your php.ini to find out if logging is enabled and where the file(s) are.

If you do not know where your php.ini is you can create a file (let's call it phptest.php) on your web server in the root of your osTicket installation and put this in it:

<?php phpinfo(); ?>

Then browse to the file in w web brpowser. It will display PHP configuration information which should include if logging is enabled and where the file(s) are located.

11 days later

Is anybody using this on osTicket 1.14.3, we are putting out a new deployment and want to make sure it still works with the latest version.

I've been running it on 1.14.3 since a couple days after the new version of osTicket was released.

a year later

I have received no response from the author of this plugin after waiting for five days after purchase. I have entered a ticket on his support site and emailed directly to his support email. Hopefully he will read this forum.

Eddie

I will toss the author an email for you. But this is not the place to get support for things like this, you would need to contact the author of 3rd party plugins for support.

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