My users can open their own tickets using a webform.
My agents can also open tickets for the same users in the agent area.
These tickets can be assigned to other agents.
Looking at the ticket thread I can see "created by" and the "opening-agents" name. In the header I can see the user and the assigned agent.
I cannot find the field for the "opening-agent" when selecting columns in the ticket queue creation screen. Can someone suggest where I might find this, please?

Server Information
osTicket Version v1.14.2 (cba6035) — Up to date
Web Server Software Apache/2.4.18 (Ubuntu)
MySQL Version 5.7.22
PHP Version 7.0.30-0ubuntu0.16.04.1
PHP Extensions
gdlib Used for image manipulation and PDF printing
imap Used for email fetching
xml XML API
xml-dom Used for HTML email processing
json Improves performance creating and processing JSON
mbstring Highly recommended for non western european language content
phar Highly recommended for plugins and language packs
intl Highly recommended for non western european language content
fileinfo Used to detect file types for uploads
zip Used for ticket and task exporting
APCu Improves overall performance
Zend Opcache Improves overall performance
PHP Settings
cgi.fix_pathinfo "1" is recommended if AJAX is not working
date.timezone Australia/Perth
Database Information and Usage
Schema partsticketsdb (localhost)
Schema Signature 4bd47d94b10bd8a6bab35c119dadf41f
Space Used 13.83 MiB
Space for Attachments 7.52 MiB
Timezone AWST (Interpreted as Australia/Perth)

I believe that is located in ost_thread_entry.

@craige

There are no Queue/Column options for this information at this time. You will have to customize the code to add this option.

Cheers.

Write a Reply...