BCC in alle tickets

CD001

Is it possible to automatically add a bcc in all tickets so that the mail also arrives in one central mailbox? The bcc address is always the same

ntozier

You would have to alter the core files to achieve this.

CD001

ntozier thank you for your reaction. Do you know which file(s) I need to change?

ntozier

My guess would be /include/class.email.php

CD001

The right file is class.mailer.php i think. I dont have PHP knowledge so any help will be Appreciated 😁

bepage

Is is indeed possible (however not in invisible bcc) to add in class.mailer.php

$mime->addBCC('example@example.com');

But this results that the receiver does also see the BCC field somehow? Anyone help?

For us it a second question that the e-mail is not a fixed e-mail but depending on the department. How can I get the department ID in the class.mailer.php?

something like:

if ( $dept = "department_sales")
{$bccmail = sales_bcc@example.com ;}
elseif ( $dept = "department_support")
{$bccmail = support_bcc@example.com;}
else
{$bccmail = info_bcc@example.com;}

$mime->addBCC($bccmail);

How to get the $dept ?

CD001

bepage Is there somebody who can help to prevent the bcc from being visible in the mail to be answered ?

PavelH

You can try $ticket->getDeptName()

PavelH

Just use the PHP function mail: https://www.php.net/manual/en/function.mail.php. This has a Bcc function.
$headers[] = 'Bcc: birthdaycheck@example.com';

third

PavelH this solution works also on osticket v1.18 (724de45), PHP 8.1.20, Email agent PHP.

Sorry for necroposting but I searched a solution in the forum for my osticket version without a good result, maybe this can help someone.

bepage

To get the right department and send to the bcc of the thatI used:

$department_loc = $this->getFromAddress($options) ;

if ( (strpos($department_loc, 'service') !== false) )
{$deptmail_bcc = "service_bcc@company.com" ; }
elseif ( (strpos($department_loc, 'sales') !== false) )
{$deptmail_bcc = "sales_bcc@company.com" ; }
elseif ( (strpos($department_loc, 'info') !== false) )
{$deptmail_bcc = "info_bcc@company.com" ; }
..
..
..

    else
            {$deptmail_bcc = "unkown@company.com" ; }

$mime->addBcc($deptmail);