This video from 2019 shows a merge function
https://osticket.com/blog/2019/09/25/how-to-merge-and-link-tickets-in-osticket/

But I am running the latest version and do not see the options. Any idea where it went?

*System install info:
About this osTicket Installation
Server Information
osTicket Version v1.12.6 (e351ba5) — Up to date
Web Server Software Apache/2.4.41 (Ubuntu)
MySQL Version 8.0.21
PHP Version 7.2.33-1+ubuntu20.04.1+deb.sury.org+1
PHP Extensions
gdlib Used for image manipulation and PDF printing
imap Used for email fetching
xml XML API
xml-dom Used for HTML email processing
json Improves performance creating and processing JSON
mbstring Highly recommended for non western european language content
phar Highly recommended for plugins and language packs
intl Highly recommended for non western european language content
fileinfo Used to detect file types for uploads
APCu Improves overall performance
Zend Opcache Improves overall performance
PHP Settings
cgi.fix_pathinfo "1" is recommended if AJAX is not working
date.timezone America/Chicago
Database Information and Usage
Schema osticket (localhost)
Schema Signature 00c949a623b82848baaf3480b51307e3
Space Used 7.97 MiB
Space for Attachments 2.52 MiB
Timezone CDT (Interpreted as America/Chicago)

Installed Language Packs
English (United States)
en_US — include/i18n/en_US

Does your agent account have permissions to merge tickets?

There is not an option for it even in the user created during installation.

,

Ticket Merge was introduced in 1.14.x (specifically version 1.14-rc1). You are not running 1.14.x, you are running 1.12.x.

Good point.. Thanks
But I have a question... Why is this "up to date"?

osTicket Version v1.12.6 (e351ba5) — Up to date

1.12.6 is the most up to date version of the 1.12.x series.

Also you are very welcome.

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