capturing logs

fgn

Hi, is there an option to track tickets and see what triggered which configuration after creating a ticket?
For example, we've set a filter for assigning to John and it has
been sent by Sam, after the assignment the ticket says it has been
created by Stephan who is a former employee and the user has been
disabled for quite a while. Is there a way to track down such issues?

ntozier

I can't think of a way to do this, but I would check the user and or agent table to see if you have more thatn one person with the same user id,