hello
i've installed osticket and when a user post a new ticket, i get an email for agent; but the user who sents the ticket doesn't receive email. in the same way, when i give email and ticket id the system tells email was sent, but the email is never received.
please, can anyone give some help?
thanks in advance

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Environment details? (see Admin panel -> Dashboard -> Information)
Autoresponder and Alerts and Notices settings? (see Admin panel -> Settings -> Tickets the two tabs)

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