Is it possible to automatically send a canned response based on the content of a ticket?
Canned response based on ticket
- Edited
I imagine that you could do this with Ticket Filters.
Admin panel -> Manage -> Filters
Filter Rules: Ticket / Issue Details either contains or Matches Regex and pattern.
Filter Actions:
maybe with Send an email.
and Attach Canned Response.
You would have to play with filters to figure it out.