hola,
me uni hace poco al mundo de Osticket y a sido una herramienta fascinante,
ahora tengo el siguiente problema,
instale el plugin Audit Log y al revisar me salen duplicados de la siguiente manera,
me podrian ayudar a correguir y no se vea duplicados,
muchas gracias a todos.
otro ejemplo de duplicidad...
como se puede corregir?
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Such as:
Environment details? (see Admin panel -> Dashboard -> Information)
alguna sugerencia de como correguir los duplicados que aparece en Audits log?? por favor
Interesting, I cannot replicate this issue. Can you go to the database, go to the ost_audit table, and look at the milliseconds of the timestamp column for two "duplicate" records? Post a screenshot of two "duplicate" records (in the database) here for review as well.
I'm thinking it's when the Agent clicks a ticket and responds quickly (within the same minute) which reloads back to the same ticket; that will put two records simultaneously for sure. If not, we will have to attempt to replicate your setup and try testing.
Cheers.
hola gracias por ayudar,
mira no se mucho de base de datos,
espero que lo que adjunte te ayude a tu pregunta...
