Serverinformatie
osTicket versie v1.14.2 (cba6035) — Bij de tijd
Web Server Software Apache
MySQLversie 10.3.21
PHPversie 7.3.18

I've got a one.com domain but if I sent a mail to ticket@mydomain.nl the ticket doesn't show up in the system. What am I doing wrong?

Well my first thought is that *@one.com doesn't mean that it has anything to do with *@mydomain.nl.
Maybe you want to give us some more information about your setup, such as email settings, your scheduled polling, etc

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