I'm also interested how to implement ElasticSearch

yoshida

We have plans to support an Elasticsearch backend after v2.0. Please stay tuned.

Cheers.

You could probably do something like this currently, but it would likely require you to write a plugin to save the osTicket logs to a log file... or writing a script to export the logs from the database to a file. Then you could have filebeat (I think its called FileBeat) send the logs to your ELK server.

If there was something else that you wanted for a dashboard you could write a script and some queries to pull the date that you want and then repeat.