assign ticket directly to team or agent

Rohit_10

Hi @ntozier i m new ti osticket .
i have limited user to use osticket so can i assign them particular team or agents ?
i mean if i have to assign one user to one team or agent and other user to different team or group
so if user create ticket than than ticket directly goes to particular team of agent ?

thank for help 😀

ntozier

Users are not assigned to Teams or Department. Agents can be members of either.

If I wants to setup something like you are describing aI would create a Help Topic for each group of Users.
The Help Topic would assign any ticket opened using it to a specific department.
Then Agents would have access to that department.

RBGE

Depending on how many users you have, you could also create ticket filters. One way would be to create a filter with the rules set to 'Match any' with a list of the users email addresses you want to match as below

And in the filter actions tab have it set to auto-assign the ticket to a specific agent (or team).

Of course, if you have lots of users then this could get a bit cumbersome so won't be ideal, although as you say you've got limited users to use osTicket, it might be an option(?)