I am new to osTicket and am trying a test to see if we can implement this at my work. I am trying to see if there is a way to have the form auto generate a group of form fields based on a response. My field of work may have 1 device submitted or 20 and they really need to be on one submission.

Basically something like:
Input: Number of Devices to be worked on
Then generate:
[

  • Device type,
  • Make,
  • Model Number,
  • and so on
    ]

for the number supplied.

Thanks in advance

The only way to achieve this currently in osTicket is to use the Help Topic as the first field.
Then each help topics can display another form.

  • hpa replied to this.
    5 months later

    ntozier use the Help Topic as the first field.

    Can you describe this a little further? I don`t really see where to do this.

    Thanks in advance.

      Step 1 - Make a List

      • go to: Admin panel -> Manage -> Lists
      • click Add New Custom List
      • enter a name of the list
      • click Add List
      • click the Add New Item
      • add as many list entries that you want.
      • click Save Changes

      Step 2 - Make a Form

      • go to: Admin panel -> Manage -> Forms
      • click Add New Custom Form.
      • enter a Title.
      • Add your list
      • click Add Form

      Step 3 - Add the form to a Help Topic

      • go to: Admin panel -> Manage -> Help Topics
      • click Add New Help Topic -or- click on an existing Help Topic.
      • click on the Forms tab
      • Select your custom form in the drop down at the bottom in Add Custom Form.
      • click Save Changes
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