Any possible way to keep only one IP for every API call? I have created the chatbot. That chatbot installed in the same server with os ticket. Every time user using that chatbot, it will call API to create a ticket. The issue is the IP address for that API keep change between 10.220.14.4 and 10.220.14.5. My problem is each IP has its own key. So when the IP matches with the key, ticket will successfully be created. but when we call that API again sometimes it will change to the other IP and ticket creating will be failed due to IP and the key doesn't match.

Have any possible way to have only one IP for every API calls and the IP is not rotating?

What you are describing does not sound like something controlled in osTicket.
It sounds like something in your environment.
Are you using a webserver load balancer or something?

    ntozier

    we don't use any load balancer at all and not only API. When check on error log has agent failed login. See at the column also like that

      Well osTicket does not cycle through IP addresses. So it seems like perhaps your router has more than one outgoing IP address and that is why the logs indicate that the user is trying to connect from more than one IP address.

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