List ticket view with column in which "Assigned to"

r_catena

Hi, I would like to ask if possible a custumization on the core in order to enable in the user view in which all the tickets listed are present, a column in which "Assigned to: Agent X" appears on his ticket.
This function should be enabled and disabled for:
liv_0: not priority, general settings -> show / hide
liv_1: intermediate, specific ORGANIZATION settings -> show / hide
liv_2: PRIORITY, general settings of each individual user -> show / hide
So if:
liv_0: hide
liv_1: hide
liv_2: show

the user who opened the ticket with level 2 showed in the view can see this column in the view.
Is it possible to have an assessment of the cost of this implementation?
The implementation should not be overwritten / lost in future updates.
Can you provide an economic evaluation?
Thank you
Roberto

PavelH

As you wrote:

custumization on the core

and

The implementation should not be overwritten / lost in future updates.

Modified files in the core are always lost during the update.

I don't know what liv_0, liv_1 and liv_2 is. If it's a user or a organization, you can create a new table in the database and save / load the settings for each liv_x. This will determine whether or not the agent should be displayed.
I can imagine that for core editing you will need to add only one line containing INCLUDE function. The rest may be out of core. You will only need to add this one line during the update.

r_catena

PavelH
Thanks for your suggestion!