Is it possible to change the status of a ticket to "closed" from the user panel?
I know there have been feature requests and bugs, and it was supposed to be implemented soon?
Is there a solution for that request?

    crusader Is it possible to change the status of a ticket to "closed" from the user panel?

    No. Only Agents can close a ticket.

    crusader I know there have been feature requests and bugs, and it was supposed to be implemented soon?
    Is there a solution for that request?

    I'm not aware of any plans to change this behavior. But then I don't know all the items on the roadmap either.

        16 days later

        We've asked the support for it, and they mentioned it would be added. Yet I still haven't seen anything, since either.

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