I have two topics:
Is there a way to modify the due date after the initial creation of tasks and tickets?
It seems that if a due that has been created it can't be modified afterwards. If I click the edit button, it does not show a modifiable value for the due date.
Another question is, is it possible to make a user able to set a due date, or some other method to assign a deadline, aside from the SLA?
Way to modify deadlines after initial creation
- Edited
crusader Is there a way to modify the due date after the initial creation of tasks and tickets?
In my instance I just did this:
Click on the ticket to view it.
Click Edit.
Change the due date field.
Click Done.
Click Save.
It updated the due date.
crusader Another question is, is it possible to make a user able to set a due date, or some other method to assign a deadline, aside from the SLA?
You could add a custom field and let them set what they want the due date to be. (not this wouldn't keep it from becoming overdue/sla, But would let the user relay to the agent when they need something done by.
16 days later
- Edited
ntozier
In my instance I just did this:
Click on the ticket to view it.
Click Edit.
Change the due date field.
Click Done.
Click Save.It updated the due date.
I think it's possible for tickets, but did you try it for tasks. I don't have a due date value for tasks, after initial creation.
And I just checked, you are right, for tickets it's working, but for tasks, I can't find anything to do the same.
6 days later
We do not use tasks where I work.
However I do not believe that this is a feature for tasks.