Osticket 1.14.2
PHP 7.3
Versão 10.4
What difference between assign a ticket and transfer ticket ?
[resolved] transfer and assing ticekt
Assigning a ticket is to an individual Agent.
Transferring a ticket is to a Department/Team aka a group of Agents.
tks
Very welcome.
I'll close this thread and mark it as resolved.
ntozier locked the discussion.
ntozier changed the title to [resolved] transfer and assing ticekt.