Customize new ticket form

triumfbegolli

I want to customize the new ticket form so, when i clien start opening e ticket first he/she shoud choose the Department and then, choose the Help Topic in which will be shown only the choosen Department Help Topic.
For Example :
I choose Department "IT"
The Help Topic shows only the IT Help Topics and non of other Departments

ntozier

What you are describing [dependent lists] is not currently a feature in osTicket.

The only way to get around this that I know of (without altering the code) is to rename your Help Topics using your "Department" names.
ie goto Admin panel -> Manage -> Help Topics.
Make a Help Topic for each Department. IT, Finance, Maintenance, etc,

Then create lists for each Help Topic that would be a list of your Department's Help Topic categories.
ie go to: Admin panel -> Lists
Create a new list for IT. Add all entries to it for each "Help Topic" that you want.
Create a new list for Finance. Add all entries to it for each "Help Topic" that you want.
repeat for each actual Department.

triumfbegolli

Thank you for the respond, that was what i was looking for without changing the code, but as i was adding the Topics i saw i will need a subtopic for some topic, any suggestions how to connect the topic(list) with a subtopic(another list).

ntozier

Thats not a feature [dependent lists] in osTicket.