Hi,

We have just created a new department and a new email address. The email is setup to be collected by POP3 every 10 minutes and then it should appear in the department.

The emails are being collected from the POP3 mailbox by Osticket, however they are not appearing as tickets in the helpdesk.

I have sent an email, checked in the POP3 box that it is there, then next time osticket collects the email and deletes it from the pop3 box, the ticket is not created.

I have checked the osti_ticket table and there is no ticket being created at all, so I am not sure where the email is going the after the helpdesk accesses the POP3 box and deletes it?

Any ideas?

I have checked that the from email address isn't in the banlist and also that there isn't a filter setup that would delete it, but I can't see what the issue might be? Any ideas?

Kind Regards

the email that you used to send the email... there is a user account in osTicket for that email address?

No, there is no user account for that email address, but we don't require registration

Thank you

If you go to Admin panel -> Settings -> Users

Do you have Registration Required enabled?

What is Registration Method set to?

Also as a side thought go to Admin panel -> Settings -> System change the Default Log LEvel to DEBUG, click Save Changes. Then try sending an email to the new address.

Hi,

@ntozier

Thanks for your help! You can close this one down. It was in the Banned List, although I had searched twice previously and it didn't appear, it was in there this time.

Kind Regards

Will do. Glad that you got it figured out.

ntozier changed the title to [resolved] Tickets not being created.
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