PHP7.3
MARIADB 10.4
OSTICKET 1.14.X

Hello friends, Possible to send automatic reply when ticket is opened via email
a call is made by email and when the system opens the ticket send a reply with the ticket number?

Please see:
Admin panel -> Settings -> Tickets
The Autoresponder tab is for users.
The Alerts and Notices tan is for Agents.

Very welcome.

I'll mark this as resolved and close the thread. Please feel free to start a new thread if you have another issue, question, etc.

ntozier changed the title to [resolved] Automatic response Ticket by Email.
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