Hi all, I have 2 questions, hopefully there will be someone can help me out.

  1. I'm wonder if OSTicket can push an agent or team to close a ticket using custom form?
  2. I need some agent can't edit the Overdue Date, but they still can edit the Help Topic, how can I make it happend?

Thanks for the the help and your support! 😄

  1. You can require a field be populated before a ticket can be closed.


    Admin panel -> Manage -> Forms -> Ticket Details
    Add a field (or fields).
    Click on the Config button for the fields.
    Click on the Settings Tab.
    check Data Integrity (Require entry to close a thread)

  2. This is not a feature in osTicket at this time. If an Agent has edit, they can edit the ticket.

    thanks ntozier
    for the second questions, can I ask the admin the choose the help topic after ticket closed?

      No you cannot.
      You could have an admin or agent edit the ticket and change the Help Topic. But then you wouldn't be able to track how many tickets you get to what help topic. Either way i do not recommend that.

        Very welcome.

        Should I mark this thread as resolved and close it?

          ntozier changed the title to [resolved] Push Agent to Close Using a Custom Form & Role Custom.
          Write a Reply...