there is any option to remove the Maximum Open Tickets limitation, but per user not global, or any option to white list a user.
the ideea is that i need a user without limitations for open tickets.
thank you
Maximum Open Tickets per user
- Best Answerset by KevinTheJedi
There is currently no option to define allowed number of tickets per User.
It is a global setting at: Admin panel -> Settings -> Tickets see Maximum Open Tickets.
You can disable this settings by entering 0.
4 years later
hi ,
can i limit the number of tickets per user /per week or month
like user A have a limit 30 per month
user B have a limit 5 per week
Not at this time, no. Currently you can only define a global limit for all Users and it does not allow to specify a specific timeframe.
Cheers.
thanks dear , is there any workaround
dear , do you know someone can support for this case