How to show summary of tickets as agents summary report, user summary report, SLA wise summary report

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How to show agentwise summary report, userwise summary report, SLA wise summary report to admin

    osTicket does not have the concept of "Reports".

    You have the Dashboard at Agent panel -> Dashboard for statistics.

    If you are looking for more reports you would have to buy the Reports Plugin from software-mods or roll your own solution.

    a month later

    roni05 there is a paid report to fullfill what u need. Googling with "paid osticket plugins" keyword

      Or go to the domain I posted. 🙂

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