Not able to fetch email without auto-cron.

singhsneha

Hey, I am not able to fetch tickets from email without enabling auto-cron. When i do auto-cron, the problem is it fetches backdated emails as new tickets. This is creating confusion. I just want new emails to become tickets. Can you please suggest a solution for this.
Details of my osTicket version and stuff is in attachment below.

ntozier

First off, you should really upgrade as 1.12 is old at this point. There are a number of security vulnerabilities that are fixed in newer versions of 1.12.x. I would recommend upgrading to 1.14.1.

Do not use Auto-cron.
Setup a recurring task to run cron.php via cron or Task Scheduler.
Do something with the emails after they are fetched (like move to a sub folder, or delete).

For more information on #2 above please see the docs at:
https://docs.osticket.com/en/latest/Getting%20Started/POP3-IMAP%20Settings.html