[resolved] Open Tickets/New Tickets not showing up in agent panel.

singhsneha

I was installing it from Plesk admin onto my website. While initially when I was testing, it worked fine. But now I cannot see the first ticket that comes "osTicket is installed" or any ticket for that matter.
When I check the user directory, there I can see that the user has sent a ticket but still cannot see in the ticket queue.
I don't understand why this error is coming in re-installing.
I tried deleting everything, removing the app, etc.
Please help.

singhsneha

singhsneha
Server Information
osTicket 1.12 (release 101)
PHP Version 7.3.15

singhsneha

singhsneha
@KevinTheJedi ntozier

ntozier

Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.

Environment details?
Version of osTicket?

Have you checked to make sure that the tickets are being made in a Department that your Agent account has access to?

singhsneha

ntozier

osTicket Version v1.12
Web Server Software Microsoft-IIS/8.5
MySQL Version 5.5.51
PHP Version 5.4.45

singhsneha

ntozier
The first ticket that comes "osTicket is installed" is not showing up in the ticket queue.

ntozier

singhsneha osTicket 1.12 (release 101)

There is no such version as this. There is 1.12, 1.12.1, 1.12.2, 1.12.3, 1.12.4, 1.12.5. That is all of the versions of 1.12.

You also didn't answer the final question of my last post.

KevinTheJedi

@singhsneha

Well, you are using an unsupported version of PHP. PHP version 5.4 is extremely old and even PHP themselves don’t support it anymore.

You will need to upgrade to PHP 5.6+ (preferably v7.3). If you installed osTicket v1.12 with PHP v5.4 then you will need to reinstall as well.

Cheers.

singhsneha

Hey, Thanks. It is working now.

ntozier

Marking thread as resolved and closing it.
Please start a new thread if you have another question.