Translation back to standard English - error

robsonwr

set to pt-br language and it worked for 2 days, after it returned to english and even though it was set to pt-br.
does anyone know how to fix this bug?

osticket 1.14.1
linux centos

ntozier

Does the language phar still exist on the file system?
are you running SELinux, and have you checked the logs?

robsonwr

SELINUX=disabled
pt_BR
logs ok

robsonwr

translation doesn't work, before it worked, now only english, i tried to put other languages but it doesn't work ....

have any cache?

robsonwr

I put another language, French I can set and it works, however pt_BR, pt_PT it doesn't work anymore .... it only worked once ... after a while it doesn't work anymore

robsonwr

log

[Wed Feb 26 18:28:09.870892 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP Warning: include(): Filename cannot be empty in /home/osticket/osticket_ticket/include/class.translation.php on line 565, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.870911 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP Stack trace:, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.870919 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 1. {main}() /home/osticket/osticket_ticket/scp/settings.php:0, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.870925 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 2. include_once() /home/osticket/osticket_ticket/scp/settings.php:57, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.870931 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 3. _N() /home/osticket/osticket_ticket/include/staff/settings-system.inc.php:108, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.870938 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 4. Translation->ngettext() /home/osticket/osticket_ticket/include/class.i18n.php:583, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.870945 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 5. Translation->select_string() /home/osticket/osticket_ticket/include/class.translation.php:412, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.870953 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 6. Translation->get_plural_forms() /home/osticket/osticket_ticket/include/class.translation.php:380, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.870988 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 7. Translation->load_tables() /home/osticket/osticket_ticket/include/class.translation.php:352, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871028 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP Warning: include(): Failed opening '' for inclusion (include_path='./:/home/osticket/osticket_ticket/include/:/home/osticket/osticket_ticket/include/pear/') in /home/osticket/osticket_ticket/include/class.translation.php on line 565, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871033 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP Stack trace:, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871052 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 1. {main}() /home/osticket/osticket_ticket/scp/settings.php:0, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871071 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 2. include_once() /home/osticket/osticket_ticket/scp/settings.php:57, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871079 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 3. _N() /home/osticket/osticket_ticket/include/staff/settings-system.inc.php:108, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871086 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 4. Translation->ngettext() /home/osticket/osticket_ticket/include/class.i18n.php:583, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871093 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 5. Translation->select_string() /home/osticket/osticket_ticket/include/class.translation.php:412, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871113 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 6. Translation->get_plural_forms() /home/osticket/osticket_ticket/include/class.translation.php:380, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871134 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 7. Translation->load_tables() /home/osticket/osticket_ticket/include/class.translation.php:352, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871247 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP Warning: array_key_exists() expects parameter 2 to be array, bool given in /home/osticket/osticket_ticket/include/class.translation.php on line 419, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871255 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP Stack trace:, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871262 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 1. {main}() /home/osticket/osticket_ticket/scp/settings.php:0, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871268 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 2. include_once() /home/osticket/osticket_ticket/scp/settings.php:57, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871275 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 3. _N() /home/osticket/osticket_ticket/include/staff/settings-system.inc.php:108, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871283 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 4. Translation->ngettext() /home/osticket/osticket_ticket/include/class.i18n.php:583, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871313 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 5. array_key_exists() /home/osticket/osticket_ticket/include/class.translation.php:419, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871364 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP Warning: array_key_exists() expects parameter 2 to be array, bool given in /home/osticket/osticket_ticket/include/class.translation.php on line 419, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871370 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP Stack trace:, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871376 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 1. {main}() /home/osticket/osticket_ticket/scp/settings.php:0, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871382 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 2. include_once() /home/osticket/osticket_ticket/scp/settings.php:57, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871401 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 3. _N() /home/osticket/osticket_ticket/include/staff/settings-system.inc.php:108, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871408 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 4. Translation->ngettext() /home/osticket/osticket_ticket/include/class.i18n.php:583, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871415 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 5. array_key_exists() /home/osticket/osticket_ticket/include/class.translation.php:419, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871471 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP Warning: array_key_exists() expects parameter 2 to be array, bool given in /home/osticket/osticket_ticket/include/class.translation.php on line 419, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871505 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP Stack trace:, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871523 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 1. {main}() /home/osticket/osticket_ticket/scp/settings.php:0, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871541 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 2. include_once() /home/osticket/osticket_ticket/scp/settings.php:57, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871549 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 3. _N() /home/osticket/osticket_ticket/include/staff/settings-system.inc.php:108, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871556 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 4. Translation->ngettext() /home/osticket/osticket_ticket/include/class.i18n.php:583, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871563 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 5. array_key_exists() /home/osticket/osticket_ticket/include/class.translation.php:419, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871614 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP Warning: array_key_exists() expects parameter 2 to be array, bool given in /home/osticket/osticket_ticket/include/class.translation.php on line 419, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871619 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP Stack trace:, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871635 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 1. {main}() /home/osticket/osticket_ticket/scp/settings.php:0, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871642 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 2. include_once() /home/osticket/osticket_ticket/scp/settings.php:57, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871649 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 3. _N() /home/osticket/osticket_ticket/include/staff/settings-system.inc.php:108, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871656 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 4. Translation->ngettext() /home/osticket/osticket_ticket/include/class.i18n.php:583, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871663 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 5. array_key_exists() /home/osticket/osticket_ticket/include/class.translation.php:419, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871688 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP Warning: array_key_exists() expects parameter 2 to be array, bool given in /home/osticket/osticket_ticket/include/class.translation.php on line 419, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871694 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP Stack trace:, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871700 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 1. {main}() /home/osticket/osticket_ticket/scp/settings.php:0, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871718 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 2. include_once() /home/osticket/osticket_ticket/scp/settings.php:57, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871737 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 3. _N() /home/osticket/osticket_ticket/include/staff/settings-system.inc.php:108, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871744 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 4. Translation->ngettext() /home/osticket/osticket_ticket/include/class.i18n.php:583, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871751 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 5. array_key_exists() /home/osticket/osticket_ticket/include/class.translation.php:419, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871775 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP Warning: array_key_exists() expects parameter 2 to be array, bool given in /home/osticket/osticket_ticket/include/class.translation.php on line 419, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871781 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP Stack trace:, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871787 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 1. {main}() /home/osticket/osticket_ticket/scp/settings.php:0, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871793 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 2. include_once() /home/osticket/osticket_ticket/scp/settings.php:57, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871824 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 3. _N() /home/osticket/osticket_ticket/include/staff/settings-system.inc.php:108, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871839 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 4. Translation->ngettext() /home/osticket/osticket_ticket/include/class.i18n.php:583, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871846 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 5. array_key_exists() /home/osticket/osticket_ticket/include/class.translation.php:419, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871870 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP Warning: array_key_exists() expects parameter 2 to be array, bool given in /home/osticket/osticket_ticket/include/class.translation.php on line 419, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871876 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP Stack trace:, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871882 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 1. {main}() /home/osticket/osticket_ticket/scp/settings.php:0, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871900 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 2. include_once() /home/osticket/osticket_ticket/scp/settings.php:57, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871919 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 3. _N() /home/osticket/osticket_ticket/include/staff/settings-system.inc.php:108, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871926 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 4. Translation->ngettext() /home/osticket/osticket_ticket/include/class.i18n.php:583, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871933 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 5. array_key_exists() /home/osticket/osticket_ticket/include/class.translation.php:419, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871956 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP Warning: array_key_exists() expects parameter 2 to be array, bool given in /home/osticket/osticket_ticket/include/class.translation.php on line 419, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871962 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP Stack trace:, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871968 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 1. {main}() /home/osticket/osticket_ticket/scp/settings.php:0, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871975 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 2. include_once() /home/osticket/osticket_ticket/scp/settings.php:57, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871982 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 3. _N() /home/osticket/osticket_ticket/include/staff/settings-system.inc.php:108, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871988 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 4. Translation->ngettext() /home/osticket/osticket_ticket/include/class.i18n.php:583, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.871995 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 5. array_key_exists() /home/osticket/osticket_ticket/include/class.translation.php:419, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.872019 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP Warning: array_key_exists() expects parameter 2 to be array, bool given in /home/osticket/osticket_ticket/include/class.translation.php on line 419, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.872027 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP Stack trace:, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.872034 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 1. {main}() /home/osticket/osticket_ticket/scp/settings.php:0, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.872041 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 2. include_once() /home/osticket/osticket_ticket/scp/settings.php:57, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.872048 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 3. _N() /home/osticket/osticket_ticket/include/staff/settings-system.inc.php:108, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.872055 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 4. Translation->ngettext() /home/osticket/osticket_ticket/include/class.i18n.php:583, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.872061 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 5. array_key_exists() /home/osticket/osticket_ticket/include/class.translation.php:419, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.872085 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP Warning: array_key_exists() expects parameter 2 to be array, bool given in /home/osticket/osticket_ticket/include/class.translation.php on line 419, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.872090 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP Stack trace:, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.872097 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 1. {main}() /home/osticket/osticket_ticket/scp/settings.php:0, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.872103 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 2. include_once() /home/osticket/osticket_ticket/scp/settings.php:57, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.872110 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 3. _N() /home/osticket/osticket_ticket/include/staff/settings-system.inc.php:108, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.872117 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 4. Translation->ngettext() /home/osticket/osticket_ticket/include/class.i18n.php:583, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.872124 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 5. array_key_exists() /home/osticket/osticket_ticket/include/class.translation.php:419, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.872148 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP Warning: array_key_exists() expects parameter 2 to be array, bool given in /home/osticket/osticket_ticket/include/class.translation.php on line 419, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.872154 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP Stack trace:, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.872160 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 1. {main}() /home/osticket/osticket_ticket/scp/settings.php:0, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.872166 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 2. include_once() /home/osticket/osticket_ticket/scp/settings.php:57, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.872173 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 3. _N() /home/osticket/osticket_ticket/include/staff/settings-system.inc.php:108, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.872185 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 4. Translation->ngettext() /home/osticket/osticket_ticket/include/class.i18n.php:583, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.872192 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 5. array_key_exists() /home/osticket/osticket_ticket/include/class.translation.php:419, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.872216 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP Warning: array_key_exists() expects parameter 2 to be array, bool given in /home/osticket/osticket_ticket/include/class.translation.php on line 419, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.872222 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP Stack trace:, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.872228 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 1. {main}() /home/osticket/osticket_ticket/scp/settings.php:0, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.872234 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 2. include_once() /home/osticket/osticket_ticket/scp/settings.php:57, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.872241 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 3. _N() /home/osticket/osticket_ticket/include/staff/settings-system.inc.php:108, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.872248 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 4. Translation->ngettext() /home/osticket/osticket_ticket/include/class.i18n.php:583, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system
[Wed Feb 26 18:28:09.872255 2020] [php7:notice] [pid 18294] [client 77.111.247.247:33806] PHP 5. array_key_exists() /home/osticket/osticket_ticket/include/class.translation.php:419, referer: https://ticket.XXXXXXX.eti.br/scp/settings.php?t=system

ntozier

Did you change anything on the server?

PHP Version?

robsonwr

ntozier

not

robsonwr

PHP 7.3.15 (cli) (built: Feb 18 2020 09:25:23) ( NTS )
Copyright (c) 1997-2018 The PHP Group
Zend Engine v3.3.15, Copyright (c) 1998-2018 Zend Technologies
with Zend OPcache v7.3.15, Copyright (c) 1999-2018, by Zend Technologies
with Xdebug v2.9.2, Copyright (c) 2002-2020, by Derick Rethans

KevinTheJedi

@robsonwr

Have you checked the Preferred Language setting in your Profile? Maybe you have English set explicitly? After adding the pt_BR (Portuguese Brazil) language pack, set it as a Secondary Language, and set your Preferred Language in Profile to Portuguese (Brazil). Then if that doesn't work, force refresh the browser, or just clear all cache/cookies and login again.

Cheers.

robsonwr

KevinTheJedi

I already did all this before posting the problem ...

nothing solved ....

KevinTheJedi

@robsonwr

Hmmm...I'm able to use the pt_BR language pack just fine with osTicket v1.12.5/v1.14.1 and PHP v7.3.13. Do you see any related errors via Apache/PHP error logs, browser console, etc.?

Cheers.