[resolved] paragraph html in open ticket box

sedwardson

Hi All, I have noticed that the <p> and </p> are in my open ticket description box "<p>Details on the reason(s) for opening the ticket.</p>" (they are in the quotes, hence they are shown). I have found the code using Firefox's debugger but cannot find the file in order to edit it. I think that this may also be in a couple of other places i have seen whilst looking through the page but this is the main one that I want to get rid of. Can anyone point me in the right direction please?

All and any help is appreciated.

Sam

ntozier

Go to Admin panel -> Manage -> Forms
Click on Ticket Details.
to the right of "Issue Details" click on the config button.
In the Help Text field remove the contents and re-type it in.

The default is:
Please fill out Details on the reason(s) for opening the ticket.

click Save.
See if that fixes the issue.

If it does not then you will likely have to edit the database directly to remove it.

sedwardson

thanks for the reply @ntozier , I tried that but unfortunately it still doesnt show correctly.

sedwardson

found the entry in database. Edited the table ost_form_field -> Column -> Hint Details. Thanks for the help.

ntozier

Very welcome. Sorry i didn't see the first response until now of I would have pointed you towards the table. Glad that you got it remedied though.

KevinTheJedi

@sedwardson

Below is a link to the official fix. This was a bug where when saving Help Text for ThreadEntry fields (Ticket Issue Details, Task Description, etc.) we did not strip the HTML tags. These fields are special in that the "Help Text" is really the Placeholder which cannot display HTML, only text. So this is a patch where upon saving the Help Text for Issue Details, Description, etc. it will strip the HTML tags so it does not display incorrectly.

Official Fix:

https://github.com/osTicket/osTicket/pull/5410

Bonus Fix:
(Help Text Translate button for all fields in v1.14.1)

https://github.com/osTicket/osTicket/pull/5409

Cheers.