Hello,
We have an issue with collaborators not being added in an specific situation:
We have some OSTicket instances where when users receive in their personal e-mail accounts, they redirect that e-mail to an address configured to fetch e-mails and creates the tickets.
When these e-mails have other addresses in the CC: or TO: field, OSTickets creates the tickets but doesn't add the collaborators.
It works fine when the e-mail account has been previously added to the OSTicket email addresses, but this is normally not possible, as usually the email from where it's redirected is the same that the agent email.
We guess this must be due to a bug. Anyone who has found any solution to this problem?
osTicket Version v1.12.5 (933bb1f)
Web Server Software Apache/2.4.25 (Debian)
MySQL Version 10.1.40
PHP Version 7.3.10
Best regards,
Rosa M.