Language phar in osTicket14.1

AlfredoM

Environment details:

osTicket v.1.14.1 (f1e9e88)
mariaDB 10.3.22
php 7.3.11-1-deb10u1
Apache 2.4.38 (debian)
*.phar was downloaded from osticket website

dominic89

I have the same problem.

osTicket Version v1.14 (9ea8e77) — v1.14.1 is available
Web Server Software IdeaWebServer/0.83.341 (like Apache)
MySQL Version 5.7.26
PHP Version 5.6.40
*.phar was downloaded from osticket website

ntozier

With out screen shots demonstrating the problem it would be impossible for us to troubleshoot the problem if there actually is one.

Reminder: Language packs do not translate the entire UI. Things like Custom Queues need to be translated by the admin.

dominic89

Here you are, It's a screenshot.

ntozier

You do not appear to be using the Polish language at all.
Have you change your Agent user profile to use a different language than English?

dominic89

ntozier Here is my profile preferences.

dominic89

Is it possible, that phar file is incorrect ?

KevinTheJedi

@AlfredoM @dominic89

Please refer to my comment here:

https://forum.osticket.com/d/96891-system-language-doesn-t-change/5

Cheers.

dominic89

KevinTheJedi

look this, please

KevinTheJedi

@dominic89

Did you clear all cache and cookies after switching from French to Polish? Also did you try setting Profile language to some other language and then setting it back to Polish or System Default?

Cheers.

KevinTheJedi

@dominic89

Using v1.14.1, downloaded the Polish language pack from our website, and I cannot replicate your issue:

Must be caching issues or something.

Cheers.

dominic89

KevinTheJedi

Ok, I test it in other internet browser - on the same pc's or on the other. The issue still exists.
Is it posibble, that's problem is in my hosting server ?
(I use special virtual machine to test).

webmurkser

After Update to v1.14.2
on Ubuntu 18.04.4
PHP 7.2.x
same problem here - many tests no result... until
restart apache - voilá - its working again 🙂

W00dy

I have the same Problem. Is there a solution?

KevinTheJedi

@dominic89 @webmurkser @W00dy

The issue was during a short span the download manager was borked whiched caused some file combinations to be broken. You should be able to download JUST the language pack itself and it should work. In the meantime, if you guys send me the download combinations you are trying (ie. v1.14.2 + Italian + FS Plugin, etc.) we can take a look at those specific cases.

Cheers.

serqet06

Edit .phar file from https://phar.scer.io/
😃