Hello everyone, I am trying to change the owner of a ticket but when I put the name or the email address in the search field, nothing happens. I am sure that user exists but there is not a list drop to select the new owner.

I am using osTicket v1.2.2 / Apache 2.4.6(CentOS) /PHP 7.2.21 / MySQL 5.5.60.

Thank you very much in advance.

Please upgrade to at least the latest version of the 1.12.x branch, or 1.14.1 and retest.

21 days later

Hello ntozier,

Thank you for your reply.

I have upgrade to the lastest version (1.14.1) and retest but I can not change the owner of a ticket still.

Do you have any idea?

Thanks in advanced.

Does the Role on your account have the ability to Edit tickets?

Admin panel -> Agents -> Roles
Click on the Permissions tab
see the "Edit" permission

Yes, I am using an administrator user with all the permissions.

8 days later

Hmm.

Does the User that you are searching for actually exist?

Are you seeing anything else that does not work? (like go to Admin panel and mouse over one of the ?'s after any setting)

Are you seeing any MySQL errors? (Not you might have to edit your my.cnf/my.ini to enable error logging)

14 days later

Yes, the user exists.
In other topic, I am speaking to you about the possibility to add colaborators. That is something that does not work either.
In that topics, you say me that see the MySQL errors but I am not the person who manages OsTicket. I have asked him but I am waiting the answer.
As soon as he says me something, I share with you.

I'll leave this open and await your response.

a month later

Hello ntozier,
I have answered you in the other post but I would like to send you for here as well.

This is part of PHP´s log that I have gotten today.

[Mon Apr 27 00:19:34.921812 2020] [cgi:error] [pid 48369] [client 5.182.211.76:53290] script not found or unable to stat: /var/www/cgi-bin/ViewLog.asp
[Mon Apr 27 01:48:36.368497 2020] [cgi:error] [pid 50547] [client 143.255.198.242:50364] script not found or unable to stat: /var/www/cgi-bin/mainfunction.cgi
[Mon Apr 27 06:03:47.301383 2020] [cgi:error] [pid 50547] [client 109.232.2.118:46488] script not found or unable to stat: /var/www/cgi-bin/luci
[Mon Apr 27 07:19:51.482128 2020] [cgi:error] [pid 47360] [client 190.7.145.82:54202] script not found or unable to stat: /var/www/cgi-bin/mainfunction.cgi
[Mon Apr 27 08:45:31.320097 2020] [cgi:error] [pid 47286] [client 200.57.192.246:43479] script not found or unable to stat: /var/www/cgi-bin/mainfunction.cgi
[Mon Apr 27 09:55:58.552055 2020] [php7:warn] [pid 47286] [client 90.74.168.77:61989] PHP Warning: Invalid argument supplied for foreach() in phar:///var/www/html/include/plugins/auth-ldap.phar/authentication.php on line 152, referer: http://XXX.XXX.XXX.XXX/scp/tickets.php?id=154
[Mon Apr 27 09:55:58.552208 2020] [php7:error] [pid 47286] [client 90.74.168.77:61989] PHP Fatal error: Uncaught Error: Call to a member function bind() on null in phar:///var/www/html/include/plugins/auth-ldap.phar/authentication.php:176\nStack trace:\n#0 phar:///var/www/html/include/plugins/auth-ldap.phar/authentication.php(302): LDAPAuthentication->_bind(NULL)\n#1 phar:///var/www/html/include/plugins/auth-ldap.phar/authentication.php(449): LDAPAuthentication->search('antoni')\n#2 /var/www/html/include/class.auth.php(322): StaffLDAPAuthentication->search('antoni')\n#3 /var/www/html/include/ajax.users.php(47): AuthenticationBackend::searchUsers('antoni')\n#4 /var/www/html/include/class.dispatcher.php(145): UsersAjaxAPI->search()\n#5 /var/www/html/include/class.dispatcher.php(38): UrlMatcher->dispatch('', Array)\n#6 /var/www/html/include/class.dispatcher.php(120): Dispatcher->resolve('', Array)\n#7 /var/www/html/include/class.dispatcher.php(38): UrlMatcher->dispatch('/users', NULL)\n#8 /var/www/html/scp/ajax.php(308): Dispatcher->resolve('/users')\n#9 {main}\n thrown in phar:///var/www/html/include/plugins/auth-ldap.phar/authentication.php on line 176, referer: http://XXX.XXX.XXX.XXX/scp/tickets.php?id=154
[Mon Apr 27 09:55:58.901953 2020] [php7:warn] [pid 47360] [client 90.74.168.77:61993] PHP Warning: Invalid argument supplied for foreach() in phar:///var/www/html/include/plugins/auth-ldap.phar/authentication.php on line 152, referer: http://XXX.XXX.XXX.XXX/scp/tickets.php?id=154
[Mon Apr 27 09:55:58.902047 2020] [php7:error] [pid 47360] [client 90.74.168.77:61993] PHP Fatal error: Uncaught Error: Call to a member function bind() on null in phar:///var/www/html/include/plugins/auth-ldap.phar/authentication.php:176\nStack trace:\n#0 phar:///var/www/html/include/plugins/auth-ldap.phar/authentication.php(302): LDAPAuthentication->_bind(NULL)\n#1 phar:///var/www/html/include/plugins/auth-ldap.phar/authentication.php(449): LDAPAuthentication->search('antonio')\n#2 /var/www/html/include/class.auth.php(322): StaffLDAPAuthentication->search('antonio')\n#3 /var/www/html/include/ajax.users.php(47): AuthenticationBackend::searchUsers('antonio')\n#4 /var/www/html/include/class.dispatcher.php(145): UsersAjaxAPI->search()\n#5 /var/www/html/include/class.dispatcher.php(38): UrlMatcher->dispatch('', Array)\n#6 /var/www/html/include/class.dispatcher.php(120): Dispatcher->resolve('', Array)\n#7 /var/www/html/include/class.dispatcher.php(38): UrlMatcher->dispatch('/users', NULL)\n#8 /var/www/html/scp/ajax.php(308): Dispatcher->resolve('/users')\n#9 {main}\n thrown in phar:///var/www/html/include/plugins/auth-ldap.phar/authentication.php on line 176, referer: http://XXX.XXX.XXX.XXX/scp/tickets.php?id=154
[Mon Apr 27 09:56:04.546961 2020] [php7:warn] [pid 50547] [client 90.74.168.77:61994] PHP Warning: Invalid argument supplied for foreach() in phar:///var/www/html/include/plugins/auth-ldap.phar/authentication.php on line 152, referer: http://XXX.XXX.XXX.XXX/scp/tickets.php?id=154
[Mon Apr 27 09:56:04.547075 2020] [php7:error] [pid 50547] [client 90.74.168.77:61994] PHP Fatal error: Uncaught Error: Call to a member function bind() on null in phar:///var/www/html/include/plugins/auth-ldap.phar/authentication.php:176\nStack trace:\n#0 phar:///var/www/html/include/plugins/auth-ldap.phar/authentication.php(302): LDAPAuthentication->_bind(NULL)\n#1 phar:///var/www/html/include/plugins/auth-ldap.phar/authentication.php(449): LDAPAuthentication->search('sof')\n#2 /var/www/html/include/class.auth.php(322): StaffLDAPAuthentication->search('sof')\n#3 /var/www/html/include/ajax.users.php(47): AuthenticationBackend::searchUsers('sof')\n#4 /var/www/html/include/class.dispatcher.php(145): UsersAjaxAPI->search()\n#5 /var/www/html/include/class.dispatcher.php(38): UrlMatcher->dispatch('', Array)\n#6 /var/www/html/include/class.dispatcher.php(120): Dispatcher->resolve('', Array)\n#7 /var/www/html/include/class.dispatcher.php(38): UrlMatcher->dispatch('/users', NULL)\n#8 /var/www/html/scp/ajax.php(308): Dispatcher->resolve('/users')\n#9 {main}\n thrown in phar:///var/www/html/include/plugins/auth-ldap.phar/authentication.php on line 176, referer: http://XXX.XXX.XXX.XXX/scp/tickets.php?id=154
[Mon Apr 27 09:56:05.437734 2020] [php7:warn] [pid 47290] [client 90.74.168.77:61996] PHP Warning: Invalid argument supplied for foreach() in phar:///var/www/html/include/plugins/auth-ldap.phar/authentication.php on line 152, referer: http://XXX.XXX.XXX.XXX/scp/tickets.php?id=154
[Mon Apr 27 09:56:05.437828 2020] [php7:error] [pid 47290] [client 90.74.168.77:61996] PHP Fatal error: Uncaught Error: Call to a member function bind() on null in phar:///var/www/html/include/plugins/auth-ldap.phar/authentication.php:176\nStack trace:\n#0 phar:///var/www/html/include/plugins/auth-ldap.phar/authentication.php(302): LDAPAuthentication->_bind(NULL)\n#1 phar:///var/www/html/include/plugins/auth-ldap.phar/authentication.php(449): LDAPAuthentication->search('softtoner')\n#2 /var/www/html/include/class.auth.php(322): StaffLDAPAuthentication->search('softtoner')\n#3 /var/www/html/include/ajax.users.php(47): AuthenticationBackend::searchUsers('softtoner')\n#4 /var/www/html/include/class.dispatcher.php(145): UsersAjaxAPI->search()\n#5 /var/www/html/include/class.dispatcher.php(38): UrlMatcher->dispatch('', Array)\n#6 /var/www/html/include/class.dispatcher.php(120): Dispatcher->resolve('', Array)\n#7 /var/www/html/include/class.dispatcher.php(38): UrlMatcher->dispatch('/users', NULL)\n#8 /var/www/html/scp/ajax.php(308): Dispatcher->resolve('/users')\n#9 {main}\n thrown in phar:///var/www/html/include/plugins/auth-ldap.phar/authentication.php on line 176, referer: http://XXX.XXX.XXX.XXX/scp/tickets.php?id=154
[Mon Apr 27 09:57:35.654563 2020] [php7:error] [pid 50546] [client 90.74.168.77:62027] PHP Fatal error: Uncaught UnexpectedValueException: phar "/var/www/html/include/i18n/no.phar" has a broken signature in /var/www/html/include/class.plugin.php:564\nStack trace:\n#0 /var/www/html/include/class.plugin.php(564): Phar->__construct('/var/www/html/i...')\n#1 /var/www/html/include/class.plugin.php(603): Plugin::isVerified('/var/www/html/i...')\n#2 /var/www/html/include/staff/system.inc.php(197): Plugin::showVerificationBadge('/var/www/html/i...')\n#3 /var/www/html/scp/system.php(23): require('/var/www/html/i...')\n#4 {main}\n thrown in /var/www/html/include/class.plugin.php on line 564, referer: http://XXX.XXX.XXX.XXX/scp/settings.php
[Mon Apr 27 10:06:42.716931 2020] [php7:warn] [pid 47360] [client 90.74.168.77:62133] PHP Warning: Invalid argument supplied for foreach() in phar:///var/www/html/include/plugins/auth-ldap.phar/authentication.php on line 152, referer: http://XXX.XXX.XXX.XXX/scp/tickets.php?id=154
[Mon Apr 27 10:06:42.717001 2020] [php7:error] [pid 47360] [client 90.74.168.77:62133] PHP Fatal error: Uncaught Error: Call to a member function bind() on null in phar:///var/www/html/include/plugins/auth-ldap.phar/authentication.php:176\nStack trace:\n#0 phar:///var/www/html/include/plugins/auth-ldap.phar/authentication.php(302): LDAPAuthentication->_bind(NULL)\n#1 phar:///var/www/html/include/plugins/auth-ldap.phar/authentication.php(449): LDAPAuthentication->search('antonio')\n#2 /var/www/html/include/class.auth.php(322): StaffLDAPAuthentication->search('antonio')\n#3 /var/www/html/include/ajax.users.php(47): AuthenticationBackend::searchUsers('antonio')\n#4 /var/www/html/include/class.dispatcher.php(145): UsersAjaxAPI->search()\n#5 /var/www/html/include/class.dispatcher.php(38): UrlMatcher->dispatch('', Array)\n#6 /var/www/html/include/class.dispatcher.php(120): Dispatcher->resolve('', Array)\n#7 /var/www/html/include/class.dispatcher.php(38): UrlMatcher->dispatch('/users', NULL)\n#8 /var/www/html/scp/ajax.php(308): Dispatcher->resolve('/users')\n#9 {main}\n thrown in phar:///var/www/html/include/plugins/auth-ldap.phar/authentication.php on line 176, referer: http://XXX.XXX.XXX.XXX/scp/tickets.php?id=154
[Mon Apr 27 10:06:47.347676 2020] [php7:warn] [pid 47286] [client 90.74.168.77:62135] PHP Warning: Invalid argument supplied for foreach() in phar:///var/www/html/include/plugins/auth-ldap.phar/authentication.php on line 152, referer: http://XXX.XXX.XXX.XXX/scp/tickets.php?id=154
[Mon Apr 27 10:06:47.347779 2020] [php7:error] [pid 47286] [client 90.74.168.77:62135] PHP Fatal error: Uncaught Error: Call to a member function bind() on null in phar:///var/www/html/include/plugins/auth-ldap.phar/authentication.php:176\nStack trace:\n#0 phar:///var/www/html/include/plugins/auth-ldap.phar/authentication.php(302): LDAPAuthentication->_bind(NULL)\n#1 phar:///var/www/html/include/plugins/auth-ldap.phar/authentication.php(449): LDAPAuthentication->search('Antonio')\n#2 /var/www/html/include/class.auth.php(322): StaffLDAPAuthentication->search('Antonio')\n#3 /var/www/html/include/ajax.users.php(47): AuthenticationBackend::searchUsers('Antonio')\n#4 /var/www/html/include/class.dispatcher.php(145): UsersAjaxAPI->search()\n#5 /var/www/html/include/class.dispatcher.php(38): UrlMatcher->dispatch('', Array)\n#6 /var/www/html/include/class.dispatcher.php(120): Dispatcher->resolve('', Array)\n#7 /var/www/html/include/class.dispatcher.php(38): UrlMatcher->dispatch('/users', NULL)\n#8 /var/www/html/scp/ajax.php(308): Dispatcher->resolve('/users')\n#9 {main}\n thrown in phar:///var/www/html/include/plugins/auth-ldap.phar/authentication.php on line 176, referer: http://XXX.XXX.XXX.XXX/scp/tickets.php?id=154
[Mon Apr 27 10:07:42.509279 2020] [php7:error] [pid 50547] [client 90.74.168.77:62143] PHP Fatal error: Uncaught UnexpectedValueException: phar "/var/www/html/include/i18n/no.phar" has a broken signature in /var/www/html/include/class.plugin.php:564\nStack trace:\n#0 /var/www/html/include/class.plugin.php(564): Phar->__construct('/var/www/html/i...')\n#1 /var/www/html/include/class.plugin.php(603): Plugin::isVerified('/var/www/html/i...')\n#2 /var/www/html/include/staff/system.inc.php(197): Plugin::showVerificationBadge('/var/www/html/i...')\n#3 /var/www/html/scp/system.php(23): require('/var/www/html/i...')\n#4 {main}\n thrown in /var/www/html/include/class.plugin.php on line 564, referer: http://XXX.XXX.XXX.XXX/scp/logs.php
[Mon Apr 27 10:14:32.318362 2020] [php7:error] [pid 48369] [client 90.74.168.77:62185] PHP Fatal error: Uncaught UnexpectedValueException: phar "/var/www/html/include/i18n/no.phar" has a broken signature in /var/www/html/include/class.plugin.php:564\nStack trace:\n#0 /var/www/html/include/class.plugin.php(564): Phar->__construct('/var/www/html/i...')\n#1 /var/www/html/include/class.plugin.php(603): Plugin::isVerified('/var/www/html/i...')\n#2 /var/www/html/include/staff/system.inc.php(197): Plugin::showVerificationBadge('/var/www/html/i...')\n#3 /var/www/html/scp/system.php(23): require('/var/www/html/i...')\n#4 {main}\n thrown in /var/www/html/include/class.plugin.php on line 564, referer: http://XXX.XXX.XXX.XXX/scp/tickets.php?id=154

Hope this is helpful for you.

Hello ntozier.
I have found the problem. I have enabled the LDAP plugin but I don´t have setting it.

The problem is solved.

Glad to hear that you resolved the issue. 🙂

I'll mark this thread as resolved and close it.

ntozier changed the title to [resolved] Change owner of a ticket.
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