Hello
On 1.14.1 I want to make separate queue named Transfer queue where i want to store only Transfered tickets but not assigned or answered only clean tickets wich are Transfered!
Is there a way to make that criteria?
[resolved] Separate transfered tickets from open queue
You would have to play with the filters to find out. I've never tried to do this.
- Edited
Thanks for the reply
I fixed it another way.
Just limit criteria to specific Departments for open queue and create another queue with desired criteria and you have the queue with transferred tickets for the specified departments.
ntozier locked the discussion.
ntozier changed the title to [resolved] Separate transfered tickets from open queue.