KevinTheJedi The only time it will show the actual version number is if you either package osTicket or use the downloads from our site or the Github Releases page.
Side note: This is why i recommend using the download from osticket.com/download
ntozier So how do I update my osticket to the latest version and keep the changes I made?
ntozier KevinTheJedi So with github desktop i click ed fetch upstream on 1.14.x and develop and it say all changes already included... so i am guessing its up to date just the version number not right? also i tried run the upgrade.php it says already up to date?
EIJason So how do I update my osticket to the latest version and keep the changes I made?
You could setup a repo to track your changes and merge them after each upgrade. Most of the mods I run have been shifted to plugins to avoid having to modify the core files each upgrade.
KevinTheJedi I forked the main osticket repo... I have my forked version downloaded via Git Desktop....
EIJason / osTicket forked from osTicket/osTicket
I'm really a github novice and do not really use it much. You will want @KevinTheJedi to respond to this one.
@KevinTheJedi ntozier Hey guys I need your help my hosting provider migrated our webserver to a new faster server now Osticket is producing these errors when there si an attachment? do you know how i can fix it: (root)/attachments/C/Cnee1Ii0z__iM2RC505OjE4vdSPLH_SQ: Unable to read from file
@EIJason
A good way to tell is by doing $ git log and looking at the latest commit locally. Then you go to the branch in Github and see what the latest commit was on that. Then you compare the two to see if you are up-to-date.
$ git log
Cheers.
EIJason (root)/attachments/
My guess is that either: permissions / ownership on this is borked. -or they didn't copy the files over.
KevinTheJedi ntozier Question does the attachments saved on file system use the absolute address on the web server not the relative? as I went into the plugin setting and saved this again and it works for all new attachments no error but old I cant see now? I suspect the above is correct right? as thats the only thing I can imagine different when migrating us to new webserver?
I second @ntozier. Unable to read from file means that it cannot read the file either due to permissions/ownership issues or the file is simply not there.
Unable to read from file
KevinTheJedi Strangley i can see the attachment and open it but just cget this error will lok at permissions on files...
I haven't used this plugin for years... but when i did I used the absolute path.
It looks likethe problem was a file was missing so i just created on in its place with same name... and it solved the error...
